by Keith Fuchs | Apr 25, 2014 | Customer Support, Troubleshooting
First-call resolution, for many customers and organizations this is a vague term with a fleeting opportunity for attainment. However, first call resolution is none the less important for businesses hoping to form rapport with their clients. There are specific...
by Keith Fuchs | Apr 25, 2014 | Automate Support, Customer Self Service, Customer Support
Multimedia flowcharts can be a wonderful apparatus to use as a form of automated customer self-service. Multimedia flowcharts are pragmatic and can reach any audience. Furthermore, multimedia flow charts make customers smarter and more adept. Here’s how:...
by Keith Fuchs | Apr 23, 2014 | Customer Self Service, Customer Support, Troubleshooting
Troubleshooting can take shape in various forms. Each method of troubleshooting can have positives and negatives for different groups of people. Yonyx can help your business discover its needs and cater to a diverse demographic. Nevertheless different guides and...
by Keith Fuchs | Apr 23, 2014 | Customer Support
Falling CSAT scores can bring forth trepidation in the commerce field. Many businesses with falling CSAT scores, can be cast in to a period of uncertainty with an unrelenting ubiquity. Changing poor customer service habits and committing to delivering can change the...
by Keith Fuchs | Apr 23, 2014 | Automate Support, CRM, Customer Self Service, Customer Support, Troubleshooting
Last but certainly not least, an exploration of the versatile self-service help desk. Possibly, the self-service help desk can encompass all the other forms of media previously mentioned: virtual call centers, multimedia flow charts, visual flow charts and frequently...
