Tag: best customer service
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Different Strokes For Different Folks: Troubleshooting Part Deux
In part two of the series “Different Strokes For Different Folks”, the illustrious multimedia flow chart and the virtual call center are highlighted. Both methods offer awesome pros but also feature some potentially nefarious cons. Both guides are unique and economical yet ergonomic in their own right. With out further adieu, troubleshooting part two: Yonyx…
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The Good, The Bad and The Ugly: Poor Customer Service (Part 3)
Multiple forms of customer service have been highlighted in previous articles. This mini-series will now reach it’s climactic conclusion. However the resolution is not a symphonic coda, it is a composition of discord. An overview of the most chaotic form of poor customer service, that is sure to alienate any customer who cross paths with…
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The Good, Bad and the Ugly: Poor Methods of Customer Service (Part I)
What makes good customer service? The answers will vary. Everything from courteous representatives to speedy response are traditional replies to the age old question. What makes bad customer service? That is more cut and dry. Incompetence is one of the worst habits that need to be broken if you wish to build a reputation as…
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How To Raise Your Company’s CSAT Scores
Raising the bar is what every business strives for. It begins with superior customer service. A high CSAT score is a great measurement of the quality of customer service that any company provides. The best businesses raise this score as they strive to raise the bar. Here is two ways to raise the vaunted CSAT…
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How High CSAT Scores Can Escalate Your Business
High first call resolutions and high customer satisfaction or CSAT scores go hand in hand like peanut butter and jelly. It is no wonder that high CSAT scores give customers a positive insight and outlook in to entering a business venture with your business. CSAT scores can make or break competing organizations. It’s rudimentary, would…
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Industries Where High CSAT Scores Could Be Earth-Shaking (Part 2)
There are many restaurants and eateries world-wide. All food and service industries strive to provide exceptional customer service. For elegant establishments and family-owned cuisine eateries, this is a way of survival: Providing delicious meals at an affordable price with superior accommodations. The fast food industry has emerged as an agglomeration. Titans such as McDonalds, Burger…
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Industries Where High CSAT Scores Could Be Earth-Shaking (Part 1)
There are several industries where a high CSAT score is not mandatory, and as a result the field and its workers as a whole have suffered. Customer service is a luxurious commodity but a not a necessary tenant to many businesses and employees in certain fields. One of these fields is the livery service. While…
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How High CSAT Scores Will Raise FCR – The Chicken Before The Egg
Inherently, the CSAT and First-Call Resolution relationship is examined from all angles. It has been established that both should be a priority. In some occasions, high first-call resolution will raise CSAT scores from a general perspective. If a business can deliver a solution and/or profitable result at an accelerated rate, this will reflect in CSAT…
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Focus On The Customer First, Not The Money
Numerous analogies about the role of the customers to a business have been made. Truth is, there would be no business if there were no customers. Or rather, it’s your customers who’ll help you achieve your core business goal- to make money. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service…