by Keith Fuchs | Feb 19, 2014 | Automate Support, Customer Support, Knowledgebase, Troubleshooting
One might expect the IT customer service bible to be filled with technical jargon describing advanced troubleshooting and customer support mechanisms. While that is an essential piece, there is a lot more to the IT customer service bible than just providing technical...
by Keith Fuchs | Feb 6, 2014 | Automate Support, CRM, Customer Support
The key to improving the customer experience is to understand where the weak areas are of your customer service initiatives. Below are a few ways you can find ways to enhance the customer experience, but be advised that it is an ongoing process to provide creative...
by Keith Fuchs | Jan 22, 2014 | CRM, Customer Support
An estimated 46% of unsatisfied customers share their negative customer experience about products and service, as opposed to 30% of the satisfied customers. They vent out their frustrations over social media platforms and these customer complaints leave a lasting...
by Keith Fuchs | Jan 19, 2014 | CRM, Customer Support, Knowledgebase
More businesses than ever before are offering creative customer support through social media channels. If you don’t believe that social media has a major impact on the customer experience, let the following social CRM statistics change your mind. Yonyx enables...
by Keith Fuchs | Jan 15, 2014 | Automate Support, CRM, Customer Self Service, Customer Support, Knowledgebase, Troubleshooting
Social CRM seems to be the new buzzword for business and marketing in 2014 and with good reason. When you take advantage of the creative customer support possible through social media networks, you won’t just have more satisfied customers, you’ll increase...
