by Keith Fuchs | Jun 26, 2014 | CRM, Customer Service
Call center scripts can vary in both length and quality. Sometimes these variances can be an aid or hindrance to agents hoping to provide exceptional customer service. Improve call center scripts with an interactive customer service manual. This can help the agent...
by Keith Fuchs | Jun 18, 2014 | CRM, Customer Support
Productivity and consistency, the two initiatives of every call center agent. Call center agent consistency is highly revered by commercial organizations world-wide. Customer satisfaction depends on call center agents’ ability to provide exceptional and...
by Keith Fuchs | Jun 18, 2014 | CRM, Customer Support, Knowledgebase
Agent productivity can be more difficult to attain then consistency. This is due to largely in part to call center agents being extraordinarily efficient and performing optimally in every instance. While consistency calls for a repeated attempt to provide customer...
by Keith Fuchs | Jun 17, 2014 | Customer Support
The virtual call center script is more than a mere format for agents to engage customers. It is a narration that should be delivered with conviction. It is a foundation to deliver exception customer service, it is the virtual call center script. There are many...
by Keith Fuchs | Jun 5, 2014 | CRM, Customer Support, Troubleshooting
There are plenty of sources of ideas and inquiries on how to maintain CRM. For some, a virtual call center is an the premium method. A customer support squad is the least economical way of approaching customer relationship management. However, it is a proven commodity...
