Tag: call center agents

  • Improve Call Center Scripts With Interactive Customer Service Manuals

    [et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row admin_label=”row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Text” _builder_version=”4.19.0″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″] Call center scripts can vary in both length and quality. Sometimes these variances can be an aid or hindrance to agents hoping to provide exceptional customer service. Improve call center scripts…

  • Tips To Improve Call Center Agent Consistency

    Productivity and consistency, the two initiatives of every call center agent. Call center agent consistency is highly revered by commercial organizations world-wide. Customer satisfaction depends on call center agents’ ability to provide exceptional and consistent customer service. Consistency takes on a variety of forms: high first call resolution rates, low average handle times  and an expanded…

  • Tips To Help Increase Agent Productivity

    Agent productivity can be more difficult to attain then consistency. This is due to largely in part to call center agents being extraordinarily efficient and performing optimally in every instance. While consistency calls for a repeated attempt to provide customer service and resolve complaints, productivity stakes a higher claim: superior results that foster progression. Average…

  • The Virtual Call Center Script – Deliver With Conviction

    The virtual call center script is more than a mere format for agents to engage customers. It is a narration that should be delivered with conviction. It is a foundation to deliver exception customer service, it is the virtual call center script. There are many attitudes and tactics that any call center agent can utilize to deliver…

  • How To Maintain Customer Relationship Management Effectively

    There are plenty of sources of ideas and inquiries on how to maintain CRM. For some, a virtual call center is an the premium method. A customer support squad is the least economical way of approaching customer relationship management. However, it is a proven commodity and offers customers the interactive customer service experience of peer…

  • Improving Consistency Among Call Center Agents

    For a call center to be termed consistent there are things that need to be done. Mostly it has to happen towards the people who handle these places. To improve consistency of call center agents you need to do the following. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to…

  • Call Center Agents – Customer Complaints

    Call center agents will field hundreds to thousands of customer complaints each day. With this being considered, it is important to know the distinct differences between customer complaints and a root cause. Simple rich content equates to customer engagement. Engaging customers can result in deciphering the various customer complaints fielded and the root causes of…

  • Productive Call Center Agents – Always Courteous and Polite

    The most productive call center agents are the ones who can cultivate positive relationships with clients. In order to this,  productive call center agents must always maintain a high level of decorum. Professionalism and courtesy are the precepts of enhancing interactive customer service. However, many call center agents and representatives sometimes forget the importance of this,…

  • Training Call Center Agents To Be Productive – How To Make It Happen

    There are many ways to make call center agents productive, however how do you train them to do so?  As mentioned, a comprehensive API with multimedia features are a great way to break the ice. Training, is the best way. This ideology transcends the introduction of virtual flow charts or multimedia flow charts that educate…

  • Extreme Situations Where Call Center Agents Must Be Consistent

    Have you ever thought about some of the most extreme venues where  call center agents are needed to perform at their best, no ifs, ands or buts? Well here is a list of some riveting venues where call center agents must be consistent, by any means necessary: Yonyx enables organizations to create decision tree driven interactive…