by Keith Fuchs | May 21, 2014 | Customer Support
For a call center to be termed consistent there are things that need to be done. Mostly it has to happen towards the people who handle these places. To improve consistency of call center agents you need to do the following. Yonyx enables organizations to create...
by Keith Fuchs | May 19, 2014 | CRM, Customer Self Service, Customer Support, Troubleshooting
Call center agents will field hundreds to thousands of customer complaints each day. With this being considered, it is important to know the distinct differences between customer complaints and a root cause. Simple rich content equates to customer engagement. Engaging...
by Keith Fuchs | May 16, 2014 | CRM, Customer Support
The most productive call center agents are the ones who can cultivate positive relationships with clients. In order to this, productive call center agents must always maintain a high level of decorum. Professionalism and courtesy are the precepts of enhancing...
by Keith Fuchs | May 13, 2014 | CRM, Customer Support, Knowledgebase
There are many ways to make call center agents productive, however how do you train them to do so? As mentioned, a comprehensive API with multimedia features are a great way to break the ice. Training, is the best way. This ideology transcends the introduction of...
by Keith Fuchs | May 7, 2014 | Automate Support
Have you ever thought about some of the most extreme venues where call center agents are needed to perform at their best, no ifs, ands or buts? Well here is a list of some riveting venues where call center agents must be consistent, by any means necessary: Yonyx...
