by Keith Fuchs | Jan 22, 2014 | CRM, Customer Support
An estimated 46% of unsatisfied customers share their negative customer experience about products and service, as opposed to 30% of the satisfied customers. They vent out their frustrations over social media platforms and these customer complaints leave a lasting...
by Keith Fuchs | Jan 21, 2014 | Automate Support, CRM, Customer Support
With the prevalence of customer online review sites such as Yelp and social media networks, don’t be surprised if your business receives a negative customer review periodically. You should work to minimize any issues to begin with and offer creative customer...
by Keith Fuchs | Dec 11, 2013 | Automate Support, CRM, Customer Support, Knowledgebase
We’ve been looking at a variety of skills needed to deliver an exceptional customer service experience, such as empathy, active listening, and being confident. Yet there’s another customer service skill that can really come in handy when dealing with...
by Keith Fuchs | Nov 29, 2013 | Automate Support, CRM, Customer Support, Troubleshooting
Since the internet began, people ranging from everyday Joes to celebrities, shared their thoughts and feelings through various blogging sites, such as Blogspot, Live Journal and Diary Land. Then came Twitter, and changed the blogging game forever. In the past, blog...
by Keith Fuchs | Nov 28, 2013 | Automate Support, CRM, Customer Support
The past ten years have seen an explosion in the number of social media platforms, such as Twitter, Google Plus, LinkedIn and the ever ubiquitous Facebook. As these platforms have grown in popularity, businesses have migrated aspects of their customer experience to...
