by Keith Fuchs | Mar 9, 2014 | Automate Support
To stay ahead of the competition, your software company should always be finding new ways to provide creative customer support. While there are many options available, an interactive software installation manual makes your product more user friendly and improves the...
by Keith Fuchs | Mar 5, 2014 | Customer Support
When a customer purchases a computer or related hardware and software, they expect to receive some sort of computer installation manual to help get them started. Instead of offering the typical computer installation manual, transform the basic material into creative...
by Keith Fuchs | Feb 28, 2014 | Customer Support
Customer expectations are on the rise about what they demand from computer customer support. In order to improve satisfaction, the most direct route is the through providing an interactive computer manual. Yonyx enables organizations to create decision tree driven...
by Keith Fuchs | Feb 19, 2014 | Automate Support, Customer Support, Knowledgebase, Troubleshooting
One might expect the IT customer service bible to be filled with technical jargon describing advanced troubleshooting and customer support mechanisms. While that is an essential piece, there is a lot more to the IT customer service bible than just providing technical...
by Keith Fuchs | Feb 19, 2014 | Automate Support
Every business wishes they had a decision tree driven customer experience handbook to streamline customer service processes. We’ve compiled the five steps that would be included in any decision tree driven customer experience handbook and is the crux of creative...
