by Keith Fuchs | Jun 26, 2014 | Automate Support, CRM, Customer Self Service, Knowledgebase
Virtual FAQ manuals or virtual frequently asked question manuals, are a cutting edge innovation of automated customer support. Virtual FAQ manuals save customers time and energy. Sometimes the most basic questions have the most basic answers, customers can...
by Keith Fuchs | Jun 26, 2014 | Automate Support, CRM, Customer Self Service, Customer Service, Customer Support, Knowledgebase
Visual flow charts can help with pretty much anything. They can raise CSAT scores, lower average handle time and increase your knowledge base. Visual flow charts provide an informative and interactive interface that increases the knowledge base of customers,...
by Keith Fuchs | Jun 26, 2014 | CRM, Customer Service, Customer Support, Troubleshooting
Multimedia flow charts are robust IT interactive user manuals, filled to brim with exquisite detail and enriched information. The multimedia flow chart is an evolution of the visual flow chart. Multimedia flow charts have become a twenty-first century commodity which...
by Keith Fuchs | Jun 25, 2014 | Automate Support, CRM, Customer Support, Troubleshooting
Automated support can be constructed in a variety of different ways. Two of the most common forms of automated support are frequently asked question or FAQ manuals and CRM software. Each means of automated support can host positives and negatives for different sets of...
by Keith Fuchs | Jun 25, 2014 | CRM, Customer Service, Customer Support, Knowledgebase, Troubleshooting
Data can be stored and utilized in a variety of ways. Yonyx utilizes three different strands of information technology to provide customers with the content they need to enhance their troubleshoot or self-service. These three forms of data are: comprehensive API, DNA...
