by Keith Fuchs | Jun 11, 2014 | CRM, Customer Support
In almost any industry, customer service and customer satisfaction index is the precedent. These industries range from hospitality services to transportation. More often than not the capabilities of each tenant are quantified in online review boards like Yahoo! or...
by Keith Fuchs | Apr 22, 2014 | Automate Support, Customer Support, Troubleshooting
Everyday, customers everywhere field thousands of complaints and leave more disillusioned than before they addressed their issue. Failure to identify a root cause can be held most accountable for this disparaging sentiment. Identifying the root cause can be beneficial...
by Keith Fuchs | Apr 21, 2014 | Automate Support, CRM, Customer Self Service, Customer Support, Troubleshooting
Identifying the root cause of a problem is always paramount. However, the process can be painstaking. Sometimes the road to perdition is paved with good intentions. From a customer service perspective, this means that attempting to sort things out can take longer than...
by Keith Fuchs | Apr 7, 2014 | Customer Support, Troubleshooting
The goal of any customer support tool is to increase the level of customer satisfaction and make it as easy as possible for customers to use your product. Focusing on resolving common customer complaints is a major component of setting up a helpdesk integrated...
by Keith Fuchs | Apr 6, 2014 | Customer Support
Your role as a business is to figure out what keeps your customers up at night. All their painful points need to be at the heart of what you do. This extends beyond going through their common complaints, serving them promptly or getting any feedback from them. Yonyx...
