by Keith Fuchs | May 31, 2014 | Customer Support
Every organization has a policy on customer experience. Whether directly or indirectly you find yourself wanting to control customer experience in your business. This could be through policies and monitoring customers. Though your reasons could be for the best they...
by Keith Fuchs | May 13, 2014 | CRM
Customer experience goes a long way than just the buying and selling of goods. With this knowledge it is important to understand what customers really want as part of customer experience. Proper total management is mandatory. But you have to understand what customers...
by Keith Fuchs | May 10, 2014 | CRM
Customer experience is the biggest driver of customer satisfaction and retention. Yet it’s pretty hard for you to sample just a section of your customers as a means of gauging how satisfied they are. Better customer experiences, customer retention, higher measured...
by Keith Fuchs | May 6, 2014 | CRM
The importance of having an authentic and active online presence has never been greater than today. As a result, most businesses see it as a perfect opportunity to talk one-on-one with their customers, via websites, blogs, and social media sites. Yonyx enables...
by Keith Fuchs | Apr 27, 2014 | CRM
Memorable experiences are crucial to keeping customers from switching to your competitor. Customers become loyal to a brand that meets it needs and leaves them with memories once they step out of that door. It is therefore the business that needs to choose between...
