Tag: customer experience

  • Top reasons why you should stop controlling customer experience

    Every organization has a policy on customer experience.  Whether directly or indirectly you find yourself wanting to control customer experience in your business. This could be through policies and monitoring customers. Though your reasons could be for the best they help less on how customers will perceive your organization. Here are reasons to stop controlling customer…

  • Managing The Total Customer Experience In Your Business

    Customer experience goes a long way than just the buying and selling of goods. With this knowledge it is important to understand what customers really want as part of customer experience. Proper total management is mandatory. But you have to understand what customers really need as an experience in order to do it. Here are…

  • Improve Customer Satisfaction & Retention For Greater Business Success

    Customer experience is the biggest driver of customer satisfaction and retention. Yet it’s pretty hard for you to sample just a section of your customers as a means of gauging how satisfied they are.  Better customer experiences, customer retention, higher measured satisfaction, and increased selling effectiveness can be achieved in each business. Yonyx enables organizations…

  • 3 Tips For Creating An Authentic Online Presence

    The importance of having an authentic and active online presence has never been greater than today. As a result, most businesses see it as a perfect opportunity to talk one-on-one with their customers, via websites, blogs, and social media sites. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related…

  • Attributes That Contribute To Perfect Customer Experience

    Memorable experiences are crucial to keeping customers from switching to your competitor. Customers become loyal to a brand that meets it needs and leaves them with memories once they step out of that door. It is therefore the business that needs to choose between keeping customers and giving them to competitors. Yonyx enables organizations to…

  • Top Steps To Improving Customer Experience Online

    Customer experience is a killer strategy especially if it goes smoothly. However attaining that level which a business is comfortable with its customer experience is very challenging. Organizations should become more diverse and change strategies in order to bring out that unique customer experience. Yonyx enables organizations to create decision tree driven interactive guides for…

  • Provide an Interactive Software Customer Experience Around the World

    Your customers are global and your support mechanisms should be too. As you look to improve the interactive software customer experience on an international level consider language translation, cultural adaptation and 24/7 access. Related Article: How decision tree driven interactive guides bring smiles to your customer? Global Access All of the images and assets that…

  • Customer Experience Hazards That A Business Should Look Out For

    If customer experience is running pretty good in your business you are on the safe side. But this does not guarantee that everything will flow perfectly well. Business should always be on the lookout in case of any challenges. This is to prevent customer experience pitfalls in good time and not when it is too…

  • Analyze Metrics of the Interactive IT Customer Experience Provided

    If you don’t have the metrics to understand the customer experience, it’s hard to really understand if you’ve improved the interactive IT customer experience. Reviewing usage metrics and customer feedback surveys, tell you how well you are doing in terms of customer support. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting…

  • 2 Things That Best Drive Customer Experience Within An Organization

      Perfect customer experience does not automatically sprout out. There must be things you are doing differently. And perhaps doing things differently does not mean being complex. A company might have just realized that simple things override the complicated ones. And to do this, companies have made sure to achieve the minimum standards rather than…