by Keith Fuchs | Feb 20, 2014 | CRM, Customer Support, Knowledgebase
Social media is becoming the preferred customer support channel across a wide array of industries. For the telecom industry in particular it is a valuable channel, making telecom customer relations best practices over social media all the more important. Yonyx enables...
by Keith Fuchs | Feb 19, 2014 | CRM, Customer Self Service, Customer Support
The telecom industry has become highly competitive and the markets have achieved the level of saturation. In such a scenario, customer retention gains the number one spot on the priority list of the companies. Latest surveys suggest that a fulfilling experience with...
by Keith Fuchs | Feb 8, 2014 | CRM, Customer Support
If used correctly, social CRM is a very effective tool in generating customer retention and ultimately customer loyalty. Social CRM allows your business to connect with your customers in a conversation, resulting in creative customer support. To get the most out of...
by Keith Fuchs | Jan 30, 2014 | Automate Support, Customer Self Service, Customer Support, Knowledgebase, Troubleshooting
Recent polls indicate that 75% of customers believe automated support makes the customer experience convenient when troubleshooting or resolving issues. Catering to the preferred customer experience is easy when you set up automated support through an interactive...
by Keith Fuchs | Jan 30, 2014 | Customer Support
Building customer loyalty is a challenge for nearly all businesses, yet very important. To help you get ahead of the curve, here are five tips to help you enhance your customer loyalty. Yonyx enables organizations to create decision tree driven interactive...
