by Keith Fuchs | Jul 3, 2014 | Knowledgebase
The knowledge base on your website can be used as a crucial tool to make your customers smile. When it’s properly done, you can use the knowledge base to reduce the number of snags your customers face leaving them pleasantly served. Yonyx enables organizations to...
by Keith Fuchs | May 31, 2014 | Customer Support
It is always important to maintain a proper balance in customer service and satisfaction. Though it is hard to maintain a level playing ground, putting in mind challenges involved. Even though finance, fluctuating markets and customer royalty may influence. These...
by Keith Fuchs | May 1, 2014 | Customer Support
Successful businesses continue to excel because they focus on improving themselves. They are keen to evaluate their strategies and think of different ways to make them work better. One of the major touch points that businesses focus on raising is customer...
by Keith Fuchs | May 1, 2014 | Customer Support
High CSAT Scores mean a lot to a business. It can take you a notch higher than you anticipated. This is because customers love where their needs are taken into concern. And satisfied customers will not hesitate to spread the word to others. Gradually you will find...
by Keith Fuchs | Mar 4, 2014 | Customer Support, Troubleshooting
As your business rolls out troubleshooting support changes to improve customer satisfaction, there is no better mechanism than a decision tree driven troubleshooting manual. Customer satisfaction hinges upon customer support that is convenient to use and easy to...
