by Keith Fuchs | Feb 28, 2014 | Customer Support
Customer expectations are on the rise about what they demand from computer customer support. In order to improve satisfaction, the most direct route is the through providing an interactive computer manual. Yonyx enables organizations to create decision tree driven...
by Keith Fuchs | Feb 22, 2014 | Customer Self Service, Customer Support
High quality customer service seems to elude the technology industry, but with a few simple steps your company can provide decision tree driven support that leaves your customers satisfied. By adopting the following decision tree driven customer service best...
by Keith Fuchs | Feb 20, 2014 | CRM, Customer Support, Knowledgebase
Social media is becoming the preferred customer support channel across a wide array of industries. For the telecom industry in particular it is a valuable channel, making telecom customer relations best practices over social media all the more important. Yonyx enables...
by Keith Fuchs | Feb 20, 2014 | Customer Support
For many IT companies working with advanced technology comes naturally, but sometimes customer service and management lags behind technical advances. To help IT companies better serve their customers, we’ve put together this IT customer management guide. Yonyx...
by Keith Fuchs | Feb 20, 2014 | Automate Support, CRM, Customer Self Service, Customer Support
Products and services in the software industry require a level of customer support that involves technological support as well as high quality customer service. Below are a few tips to serve as a software customer relations guide that are sure to drive customer...
