by Keith Fuchs | Jun 18, 2014 | Automate Support, CRM, Customer Self Service, Customer Support, Knowledgebase, Troubleshooting
Many have heard the term automated support, but few truly appreciate what it is. Automated support is a new interactive customer service experience, made possible with an assortment of decision-tree driven guides, multimedia applications and information technology....
by Keith Fuchs | May 24, 2014 | Automate Support
Customer service management and CRM in general have changed tremendously in recent years. Customers no longer have to call in with their problems, thanks to advances and customer experience optimization technologies we now use. Self service in particular, can help...
by Keith Fuchs | Apr 24, 2014 | Customer Self Service, Customer Support, Troubleshooting
The troubleshooting process can be a confusing concept to comprehend. There is a process to solving any problem and many times skipping a step can result in failure to resolve the conflict. Here is a brief overview of how to conduct a successful troubleshoot: Yonyx...
by Keith Fuchs | Apr 12, 2014 | Customer Self Service, Troubleshooting
Visual flowcharts can be a great tool to use as a form of customer self-service. However, flowcharts are transcendent. They provide results that translate for both customers and business, near and far. Here’s how: Yonyx enables organizations to create...
by Keith Fuchs | Apr 2, 2014 | Automate Support
Customer service management and CRM in general have changed tremendously in recent years. Customers no longer have to call in with their problems, thanks to advances and customer experience optimization technologies we now use. Self service in particular, can...
