by Keith Fuchs | May 31, 2014 | Customer Support
It is always important to maintain a proper balance in customer service and satisfaction. Though it is hard to maintain a level playing ground, putting in mind challenges involved. Even though finance, fluctuating markets and customer royalty may influence. These...
by Keith Fuchs | May 16, 2014 | CRM
The best in technology are yet to be exhausted when it comes to business. The latest is the decision tree driven computer guides. It is an automated customer self service that aims to reduce the need for customers to contact customer care. They work in unique way but...
by Keith Fuchs | May 15, 2014 | Customer Support, Troubleshooting
There are many species of interactive troubleshooting guides that can help customers identify root causes. Here is an interactive troubleshooting guide outlining the basics of inquiry, discovery and resolution: Yonyx enables organizations to create decision tree...
by Keith Fuchs | May 14, 2014 | CRM, Customer Support, Knowledgebase, Troubleshooting
There are a variety of ways to attack and maintain the aspect of CRM. For some, a virtual call center is an aggressive approach. Hiring a customer support squad with a team of agents, is certainly less economical than other approaches, but if scaled correctly it can...
by Keith Fuchs | May 10, 2014 | Automate Support, CRM, Knowledgebase, Troubleshooting
Comprehensive API and AGI guides feature multi-authoring capability and advanced administrative interface, enriching customer service as we know it. With these features, comes a new form of an interactive troubleshooting guide and IT customer service. Multi-authoring...
