by Keith Fuchs | Jun 17, 2014 | Customer Support
The virtual call center script is more than a mere format for agents to engage customers. It is a narration that should be delivered with conviction. It is a foundation to deliver exception customer service, it is the virtual call center script. There are many...
by Keith Fuchs | Jun 5, 2014 | Automate Support, CRM, Customer Support, Troubleshooting
Many interactive troubleshooting guides do more harm than good. This is because their technology is not compatible with many computers and operating systems. This is mostly due to the style of technology and the cookies that these interactive troubleshooting guides...
by Keith Fuchs | May 10, 2014 | Automate Support, CRM, Knowledgebase, Troubleshooting
Comprehensive API and AGI guides feature multi-authoring capability and advanced administrative interface, enriching customer service as we know it. With these features, comes a new form of an interactive troubleshooting guide and IT customer service. Multi-authoring...
by Keith Fuchs | Apr 12, 2014 | Customer Support
The good, the bad and the ugly. What are some of the ugliest ways to deliver customer service? Well there is always the benchmark of what to do: be knowledgeable, be courteous and never keep the customer waiting. Here are two more behaviors that do not comply with...
by Keith Fuchs | Apr 12, 2014 | Customer Support
What makes good customer service? The answers will vary. Everything from courteous representatives to speedy response are traditional replies to the age old question. What makes bad customer service? That is more cut and dry. Incompetence is one of the worst habits...
