by Keith Fuchs | Apr 11, 2014 | Customer Self Service, Customer Support
There are many restaurants and eateries world-wide. All food and service industries strive to provide exceptional customer service. For elegant establishments and family-owned cuisine eateries, this is a way of survival: Providing delicious meals at an affordable...
by Keith Fuchs | Apr 6, 2014 | Customer Support
Your role as a business is to figure out what keeps your customers up at night. All their painful points need to be at the heart of what you do. This extends beyond going through their common complaints, serving them promptly or getting any feedback from them. Yonyx...
by Keith Fuchs | Mar 15, 2014 | Automate Support, Customer Self Service, Customer Support, Troubleshooting
Sometimes, customers expect too much and this could get out of hand if you don’t have alternative means of providing support to them. Customer demands when met has everything to do with what they expect you could do. How do you intend to interact with them so you can...
by Keith Fuchs | Mar 9, 2014 | Automate Support, Customer Support
With the technology available, settling for a one-dimensional FAQ or knowledge base is only a disservice to your customers. As you create dynamic customer support mechanisms, make sure that you follow the interactive manual best practices to provide an improved...
by Keith Fuchs | Feb 27, 2014 | Customer Support
Offering customer support isn’t as easy simply supplying an FAQ anymore. To really make the most of your support mechanisms, turn to an interactive customer experience that supplies the customer with all the information they need. Yonyx enables organizations to...
