Tag: customer support
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Best Practices for Customer Service in the IT Industry
Delivering excellent customer service is the key to customer retention and eventually brand loyalty. Customers no longer simply demand quality products or services, they expect the customer support behind your company to be as good or better than the initial sale. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to…
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How to Improve Your Software Installation Manual and Customer Support
Improving customer support is a never ending process that involves evaluating and updating your support mechanisms to better resolve issues. A software installation manual is a great starting point to transform the robust types of customer support offered. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self…
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Here Is How To Empower Your Customers In The Telecoms Sector
One of the least impressive sectors as far as customer satisfaction according to a recent study is the telecoms sector- where social media is. In a bid to cut costs, many businesses, deploy inefficient pathways, which eventually lead to poor long term standing and poorer customer satisfaction. Yonyx enables organizations to create decision tree driven…
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Benefits of an Interactive Troubleshooting FAQ for Customer Support
If you haven’t noticed, many business have turned to an interactive troubleshooting FAQ to handle customer support. The reasons for the switch to automated support include reducing expenses, increasing resolution rates, enhancing the customer experience and making support available 24/7. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related…
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Why Implement a Decision Tree Driven Software Troubleshooting Manual?
If you are still on the fence as to whether or not your company should implement a decision tree driven software troubleshooting manual, then you have come to the right place. Let’s look at the main reasons why a decision tree driven software troubleshooting manual is an intelligent customer support solution. Yonyx enables organizations to create…
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Interactive Software Troubleshooting Guide | Deliver Customer Support
As technology advances, the customer support behind software, devices and more has to advance at a similar pace. Customer expectations regarding customer support have greatly increased and your company must respond with an interactive software troubleshooting guide. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.…
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Advantages of Providing a Helpdesk Integrated Troubleshooting FAQ
Automated support is a growing trend in creative customer support because of its many advantages. A helpdesk integrated troubleshooting FAQ in particular provides a number of advantages above and beyond typical automated support. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Customer self service reduces…
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The Handbook For Creating a Decision Tree Driven Customer Experience
Every business wishes they had a decision tree driven customer experience handbook to streamline customer service processes. We’ve compiled the five steps that would be included in any decision tree driven customer experience handbook and is the crux of creative customer support. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or…
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How to Create An Interactive User Handbook for Customer Support
Based on the decision tree mechanism, an interactive user handbook is a tool used by businesses to offer customer support. It is a platform that deals with procedural documentation pertaining to troubleshooting. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. An interactive user handbook is…