Tag: customer support
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Enhance Your Knowledgebase With An Interactive Customer Service FAQ
A knowledgebase is a customer support tool that provides customers with information pertaining to troubleshooting or other customer service areas. Customers are forced to dig through information to find answer to some of their most basic questions. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.…
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Why Customers Love Using A Decision Tree Driven Troubleshooting Guide
When customers are facing a troubleshooting issue, a decision tree driven troubleshooting guide is the preferred choice from an array of knowledgebase options. Customers prefer this method because the workflow feels more like a conversation, it’s available around the clock and the multimedia helps explain the process. Yonyx enables organizations to create decision tree driven…
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How to Get Started with Interactive Decision Tree Modeling
The phrase ‘interactive decision tree modeling’ may sound daunting and complex, but it’s the simplest way to provide creative customer support. By automating many troubleshooting issues, a decision tree makes customer self service a reality. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Understand the…
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Automated Support Is The Biggest Customer Experience Trend Of 2014
Recent polls indicate that 75% of customers believe automated support makes the customer experience convenient when troubleshooting or resolving issues. Catering to the preferred customer experience is easy when you set up automated support through an interactive decision tree and social CRM. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to…
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Interactive Decision Tree | Walks Customers through Troubleshooting
The interactive decision tree walks customers through troubleshooting without the help of live customer representative. It gives customers a series of items or questions related to the current situation they are in. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. How does it work in…
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Interactive Decision Tree | The Latest Trend in Customer Support
Have you ever wondered whether you can offer customer support on-screen? With the interactive decision tree, you can. However, this should not be used as a replacement for customer support. Rather, it should only be used as an alternative – for customers to access the comprehensive knowledgebase in troubleshooting their own issues or problems without…
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Interactive Decision Tree | What Makes it Beneficial to Companies?
There isn’t much to say about the efficiency of technology in bringing beneficial things to a company. Apart from making your staff efficient and productive, it also continues to advance thus introducing even more powerful tools including the interactive decision tree. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to…
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Interactive Decision Tree | Guaranteed Access 24/7 to Customer Support
Almost, if not all, companies try to find ways that can increase customer satisfaction. One of the ways would include providing them a comprehensive knowledgebase, which acts as customer support for 24/7. What better way to do this than to incorporate an interactive decision tree? Yonyx enables organizations to create multi-media flowcharts that provide customers…
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What Steps are Involved in Creating an Interactive Decision Tree?
A decision tree is a self-service platform that can be accessed from computers, tablets and cell phones. It contains cumulative steps of interactions that help a customer troubleshoot an issue. An interactive decision tree is a creative customer support tool that lets customers resolve routine issues on their own. A decision tree makes an efficient…