by Keith Fuchs | Nov 28, 2013 | CRM, Customer Support
This blog is devoted to helping you and your company sharpen your customer service skills. We talk a lot about empathy, and positive language, as well as various other skills needed to excel in the highly competitive customer experience arena. But let’s step...
by Keith Fuchs | Nov 20, 2013 | Automate Support, CRM, Customer Support, Knowledgebase
You don’t need to work in customer service for very long before you run into a customer complaint or issue. How you deal with these issues defines not only your businesses’ sales and bottom line, but its reputation as well. Numerous customer service...
by Keith Fuchs | Nov 19, 2013 | CRM, Customer Support, Knowledgebase
In a previous blog post, I talked about the importance of customer retention—that is, once you have created a new customer, of actually retaining them and their business. I went on to give three strategies to help with this, such as stroking a customer’s ego and...
by Keith Fuchs | Nov 19, 2013 | Automate Support, CRM, Customer Support, Knowledgebase
Customer retention is an integral part of the customer experience. It’s one thing to create a new customer, but it’s whole other ball game actually retaining them. It’s just as crucial to retain customers as create them, because if you don’t,...
by Keith Fuchs | Nov 17, 2013 | CRM, Customer Support, Knowledgebase
You’re passionate about delivering excellent customer service, and you strive to do so everyday. Yet, some of your employees may not be on board with this mission, for whatever reason. They may not have the tools necessary to provide sterling customer service,...
