by Keith Fuchs | Jan 27, 2014 | Customer Support
Customer experience determines the success or failure of a business. Yet, small businesses still think they need to have a lot of money in order to start improving customer experience in their undertakings. Truth is, small companies have done the smallest of things...
by Keith Fuchs | Jan 13, 2014 | Customer Self Service, Customer Support
Every industry is unique but the bottom line will always be the “customer.” When you manufacture products, you are not creating them at random. You create them according to the industry that you belong. From the manufacturing period, you try to establish it in the...
by Keith Fuchs | Jan 8, 2014 | Customer Self Service, Customer Support
As a business owner, you are going to make decisions that carry a multitude of risk to your company – as well as to your career. Everyone in the company must be aware of the customers’ attitude and make an effort to build not only the company’s reputation but also...
by Keith Fuchs | Dec 31, 2013 | CRM, Knowledgebase, Troubleshooting
Rather we realize it or not, language is one of the most powerful factors in our lives. The way words are said, sentences phrased and tones used, can make all the difference in our message is received. You can be trying to communicate something positive, but due to...
by Keith Fuchs | Dec 30, 2013 | Automate Support, CRM, Customer Support, Knowledgebase, Troubleshooting
As this Zendesk article points out, phone-based customer experience support, especially for large companies, is in something of a mire right now, for a variety of reasons, be it a poor infrastructure or poor technological resources. They point out a fact that may...
