by Keith Fuchs | Jul 3, 2014 | Troubleshooting
Decision trees are crucial tools which help one choose between several courses of action(s). Decision trees present an effective structure within which you can layout options and postulate possible outcomes of choosing any of the options suggested. Yonyx enables...
by Keith Fuchs | Jun 27, 2014 | CRM
Do you know that a simple instructions diagram like a basic decision tree can help your business improve customer satisfaction scores? When a decision tree is properly applied in your business, it cannot only help you solve problems faster, but also enhance the work...
by Keith Fuchs | May 8, 2014 | Automate Support, CRM, Customer Self Service, Customer Support
Decision tree driven computer guides are a form of virtual self-service manuals which can provide a unique and interactive way to troubleshoot any conflict. Decision-tree driven computer guides are a form of automated customer self-service, reducing the need for a...
by Keith Fuchs | Apr 4, 2014 | Automate Support, Knowledgebase
When your customers access your decision tree driven computer installation FAQ, it’s important that your branding is maintained throughout the entire process of customer support. Building a decision tree driven computer installation FAQ with Yonyx allows for you...
by Keith Fuchs | Apr 1, 2014 | Customer Support
Setting up a decision tree driven software user guide requires attention to detail and more than just coming up with a workflow. Other issues such as security, user access and updating the guide as a team are also important to discuss before implementing a decision...
