by Keith Fuchs | Jun 17, 2014 | Customer Support
Call center agents hold the upper hand in determining customer satisfaction for your business. This can be scary if you are not sure of their qualification for the job considering their interactions with your customers. To avoid a call center disaster in the offing,...
by Keith Fuchs | Jan 16, 2014 | CRM, Customer Support
Your business should always be looking for ways to improve the customer experience and increase customer loyalty. Social CRM is one of the most direct ways to connect with customers and intelligently work toward a solution to any troubleshooting issues. Yonyx enables...
by Keith Fuchs | Dec 25, 2013 | Automate Support, Customer Support, Knowledgebase, Troubleshooting
The culture of a company or organization can have a direct impact on its customer service levels. If the corporate culture is one of respect and dignity, where employee involvement is fostered at every level, then you can generally expect customers to receive a higher...
by Keith Fuchs | Nov 17, 2013 | CRM, Customer Support, Knowledgebase
You’re passionate about delivering excellent customer service, and you strive to do so everyday. Yet, some of your employees may not be on board with this mission, for whatever reason. They may not have the tools necessary to provide sterling customer service,...
by Keith Fuchs | Oct 28, 2013 | CRM, Customer Self Service, Customer Support
The meaning of customer service is more than what we know. It is beyond just a method of assisting the customers with your product and service. The customer service is a wide concept, which entails the technicality of customer experience. it starts with the efficiency...
