by Keith Fuchs | Jun 26, 2014 | CRM, Customer Service
Call center scripts can vary in both length and quality. Sometimes these variances can be an aid or hindrance to agents hoping to provide exceptional customer service. Improve call center scripts with an interactive customer service manual. This can help the agent...
by Keith Fuchs | Jun 26, 2014 | Automate Support, CRM, Customer Self Service, Customer Service, Customer Support, Knowledgebase
Visual flow charts can help with pretty much anything. They can raise CSAT scores, lower average handle time and increase your knowledge base. Visual flow charts provide an informative and interactive interface that increases the knowledge base of customers,...
by Keith Fuchs | Jun 26, 2014 | CRM, Customer Service, Knowledgebase, Troubleshooting
Interactive customer service employs a variety of methods and strategies to address customer support and troubleshooting needs. Two of the devices most frequently utilized are the visual flow chart and virtual call center. Both flow charts and call centers are...
by Keith Fuchs | Jun 18, 2014 | Automate Support, CRM, Customer Support, Knowledgebase
Customer management software is the basis of customer relationship management or CRM. CRM also has a huge role in creating an original and resourceful virtual helpdesk integrated handbook? Yonyx customer management software is utilized in advanced CRM formats while...
by Keith Fuchs | Jun 9, 2014 | CRM, Knowledgebase, Troubleshooting
Create an interactive troubleshooting guide that is robust. Don’t present the content in a stale manner and don’t present the information in an opaque obscurity. Create interactive troubleshooting guides that are unique and efficient. Yonyx AGI manuals...
