by Keith Fuchs | Jul 3, 2014 | CRM
As a business owner with a dedicated call center, you need to be on top of your game as far as making decisions smooth and unconflicted. An interactive decision tree driven guide can be extremely crucial for your call centers achievement of the main success metrics....
by Keith Fuchs | Jun 23, 2014 | Troubleshooting
The decision tree makes self-service, including self-learning easy. However, when you use interactive decision trees in your self-service platforms, you can spark happier customers, satisfied clients and less burdened customer service agents. Use embedded multimedia...
by Keith Fuchs | Feb 19, 2014 | Automate Support, Customer Self Service, Customer Support, Troubleshooting
Based on the decision tree mechanism, an interactive user handbook is a tool used by businesses to offer customer support. It is a platform that deals with procedural documentation pertaining to troubleshooting. Yonyx enables organizations to create decision tree...
by Keith Fuchs | Feb 9, 2014 | Automate Support, Customer Self Service, Customer Support, Knowledgebase, Troubleshooting
The phrase ‘interactive decision tree modeling’ may sound daunting and complex, but it’s the simplest way to provide creative customer support. By automating many troubleshooting issues, a decision tree makes customer self service a reality. Yonyx...
by Keith Fuchs | Jan 31, 2014 | Automate Support, Customer Self Service, Customer Support, Knowledgebase, Troubleshooting
Improving the customer experience is something your business should strive for in every customer interaction that occurs, and you must not neglect the experience of seeking creative customer support. One way to greatly improve the customer experience that also lowers...
