by Keith Fuchs | Apr 16, 2014 | Automate Support, Customer Support, Knowledgebase
When it comes to an interactive troubleshooting handbook, it is extremely useful to include colors and pictures in the equation. This is because colors and pictures are easy to look at and relaxing in more ways than one. This way your call center agents will enjoy...
by Keith Fuchs | Mar 8, 2014 | Customer Support, Knowledgebase
How many people are on queue in your customer support lines? Ten is bad enough – having more than that could be disastrous for your company. What should be the best solution when it comes to this? The answer – interactive user guide for customer support. What happens...
by Keith Fuchs | Mar 6, 2014 | Customer Support
With the modern technology available, a software user booklet can be more than a collection of text and a few tables and figures. Take the customer experience to new heights with the help of an interactive software user booklet and robust customer support mechanisms....
by Keith Fuchs | Feb 27, 2014 | Customer Support
Offering customer support isn’t as easy simply supplying an FAQ anymore. To really make the most of your support mechanisms, turn to an interactive customer experience that supplies the customer with all the information they need. Yonyx enables organizations to...
by Keith Fuchs | Feb 26, 2014 | Customer Self Service
An interactive troubleshooting system is very useful not only for the computer industry but also for other industries as well. How can this relatively new system help boost your company’s productivity? Lift customer support burdens – With the interactive...
