Tag: knowledge base articles

  • Knowledge Base Packaging Best Practices You Should Know

    The knowledge base content on your website need can be extremely useful for your customers’ needs and requirements and should be a priority. In this article, we give you some of the most profound knowledge base best practices you must have in mind at all times. Yonyx enables organizations to create decision tree driven interactive…

  • Three Creative Ways to Drive Traffic to Your Knowledge Base

    The reason as to why you create visual knowledge base content is to offer help and guidance to your customers. However there instances where they don’t generate the imagined traffic- meaning no one is helped. Considering the efforts and resources used, not to mention the real reason behind the publications it could be demoralizing. But…

  • Best Practices for Writing Help Desk Knowledge Base Articles

    The writing of help desk knowledge base articles is something that needs to be done right. This is by fact considering the weight this department holds in any organization. For best articles it is prudent to consider the following practices. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related…

  • How to improve your knowledge base articles

    Your knowledge base plays a big role in how successful your customer self service experience is. Research has shown that content is everything right now and businesses must put their all in creating a knowledge base that can help their customers. Related Article: How decision tree driven interactive guides are better suited than knowledgebase articles?…