by Keith Fuchs | Jul 3, 2014 | Knowledgebase
The knowledge base on your website can be used as a crucial tool to make your customers smile. When it’s properly done, you can use the knowledge base to reduce the number of snags your customers face leaving them pleasantly served. Yonyx enables organizations to...
by Keith Fuchs | Jul 1, 2014 | Knowledgebase
Making your company’s services standout to the greatest possible extent gives customers a feeling of enhanced satisfaction, and of course, enviable importance. Creating a culture of service excellence is the two-edged sword to help deal with your competition...
by Keith Fuchs | Jun 28, 2014 | Knowledgebase
Your knowledge base is a very crucial ingredient in customer self service management and optimization. Yet, not many people take it seriously or do it right. In this article, we tell you the bottom line standing you need to have in mind with your KB articles. Yonyx...
by Keith Fuchs | Jun 26, 2014 | Automate Support, CRM, Customer Self Service, Customer Service, Customer Support, Knowledgebase
Visual flow charts can help with pretty much anything. They can raise CSAT scores, lower average handle time and increase your knowledge base. Visual flow charts provide an informative and interactive interface that increases the knowledge base of customers,...
by Keith Fuchs | Jun 24, 2014 | Knowledgebase
Do you know that the knowledge base in your business can make your customer agents more productive? Research has shown that making your knowledge base available to your customer service agents before serving the same to customers on your website makes their work...
