by Keith Fuchs | Jun 7, 2014 | CRM, Customer Support, Knowledgebase
Knowledge base is the propelling guide behind Help Desk Computer Integrated Handbooks, decision-tree driven manuals and interactive customer service manuals. Knowledge base also serves as the building blocks of virtual cell-center scripts and automated customer...
by Keith Fuchs | May 11, 2014 | Automate Support, CRM, Knowledgebase
Call center agent productivity is a frequently focused augmentation of e-Commerce and virtual call centers. A knowledge base is the latent component that often goes unnoticed. However, knowledge base fuels the information database that helps power many forms of media...
by Keith Fuchs | Mar 23, 2014 | Customer Support, Knowledgebase
Customer satisfaction is major contributor to driving customer retention and brand loyalty. For the software industry, customer satisfaction extends to the level of customer support received and quality of knowledgebase – not just functional software. When...
by Keith Fuchs | Mar 21, 2014 | Knowledgebase
Many businesses in the computer industry think about customer support from the perspective of how to troubleshoot a problem. However, customers are also interested in learning from a computer best practices FAQ to improve their experience using your product. Yonyx...
by Keith Fuchs | Feb 20, 2014 | Automate Support, Customer Self Service, Customer Support, Knowledgebase, Troubleshooting
Automated support is a growing trend in creative customer support because of its many advantages. A helpdesk integrated troubleshooting FAQ in particular provides a number of advantages above and beyond typical automated support. Yonyx enables organizations to create...
