by Keith Fuchs | Jan 31, 2014 | Customer Support
Do you know that having an unhappy customer or a negative experience with a customer can help improve your business? However, this can only happen if you learn lessons from the unpleasant situations and act in a way that wins unhappy customers back. Yonyx enables...
by Keith Fuchs | Jan 15, 2014 | Customer Support
Loyal customers play a very important role in a business. They’re your rock during hard times hence need to grow their numbers more than ever before. Investing in customer loyalty is always worth it; yet many businesses struggle with it, or waste time and resources...
by Keith Fuchs | Oct 31, 2013 | Automate Support, CRM, Customer Support
The success of a business depends on how well you behave with loyal customers and to which extent you fulfill their requirements. Mentioning only the loyal customers is as obvious as satisfying your returning customers— by providing them quality customer experience...
by Keith Fuchs | Oct 20, 2013 | Automate Support, CRM, Customer Support
A number of companies make a recurring mistake and put all their efforts in pleasing the wrong type of customers; new customers but why do we assume that attracting the new customers is a mistake? Perhaps it is not bad to focus on the new customers but it is also...
by Keith Fuchs | Sep 25, 2013 | Automate Support, CRM, Customer Support
While many companies might believe there are only two types of customers, there is in fact a third one that is easily forgotten by many. Social CRM and creative customer support are often directed at the first category of customers, which are the new customers. While...
