Tag: management
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Pricing Hot, Cold, and Just Right
While some companies do indeed pick some random number in pricing their goods or service, this does not help the overall customer experience and can even harm social CRM. There are many things and factors to keep in mind while you are determining the proper price that you can be happy with, and will require…
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Placing Deserving Customers on a Pedestal
The best thing for a company to do is to focus on getting as many new customers as possible, right? Well, actually no. The real focus should on creating a great customer experience for returning customers. Coordinating all of your activities (including social CRM, creative customer support, customer support analysts, etc.) towards these returning customers…
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Outsourcing to the Best Bringing creative customer support
The main focus of social CRM and customer experience should be in keeping customers to return to their company. However even with creative customer support and a customer support analyst, between rising competition and a rough economy, keeping customers is easier said than done. If you want a successful business, then you need returning customers.…
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One Customer Service Fits All
All businesses are essentially equal. Are larger than others? Absolutely, however that does not mean they do not share the same concerns. Both must be concerned with customer experienceand creative customer support. While small businesses may not have to worry about things such social CRM, they often fall into the trap that they believe that…
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New Fresh Coat of Paint
The hardest thing that business owners have to do at times is acknowledge failures. Sometimes these failures traumatic to business and result in a poor customer experience and negatively affect the social CRM. Businesses have to be flexible concerning their products and be able to alter them on the fly in order to give the…