by Keith Fuchs | Jun 20, 2014 | CRM
In today’s world everything is operated as though it is at a village level. This is because social media has simplified communication. The business would world should not be left behind if customer satisfaction is what they aim for although driving customer...
by Keith Fuchs | May 31, 2014 | CRM
Thanks to social media that the world can truly be perceived as a global village. Business wise it can help extend your customer experience. Here are three ways to achieve this. Yonyx enables organizations to create decision tree driven interactive guides for...
by Keith Fuchs | Mar 31, 2014 | CRM
Listening to what your followers and customers are saying online is key to success. This is because every customer feels free to post the experience he or she had with the company. These customers find it easy to share on face book, twitter and instagram. Companies...
by Keith Fuchs | Mar 7, 2014 | CRM, Customer Support
In the past, the telecom industry has relied on the telephone support of call center customer service agents to handle all customer inquiries and to resolve issues. With the advent of social media, however, social CRM has become the key focus of helpdesk integrated...
by Keith Fuchs | Feb 27, 2014 | CRM
Social CRM is a powerful tool that offers companies the ability to connect with customers in a way like never before. Maintaining telecom customer relations in particular is greatly helped by the incorporation of social CRM into your customer support plan. Yonyx...
