by Keith Fuchs | Jun 20, 2014 | CRM
In today’s world everything is operated as though it is at a village level. This is because social media has simplified communication. The business would world should not be left behind if customer satisfaction is what they aim for although driving customer...
by Keith Fuchs | May 31, 2014 | CRM
Thanks to social media that the world can truly be perceived as a global village. Business wise it can help extend your customer experience. Here are three ways to achieve this. Yonyx enables organizations to create decision tree driven interactive guides for...
by Keith Fuchs | Mar 8, 2014 | CRM, Customer Support
If your company is looking for ways to improve the IT customer experience, look no further than the possibilities offered by effectively using social media. By implementing social CRM into your customer support plan, the IT customer experience will be greatly...
by Keith Fuchs | Feb 27, 2014 | CRM
Social CRM is a powerful tool that offers companies the ability to connect with customers in a way like never before. Maintaining telecom customer relations in particular is greatly helped by the incorporation of social CRM into your customer support plan. Yonyx...
by Keith Fuchs | Feb 26, 2014 | CRM
Nearly every industry has initiated social CRM to manage customer relations better. The IT industry is no different which is why social CRM is essential in maintaining positive IT customer relations. Yonyx enables organizations to create decision tree driven...
