by Keith Fuchs | Feb 20, 2014 | Customer Support
For many IT companies working with advanced technology comes naturally, but sometimes customer service and management lags behind technical advances. To help IT companies better serve their customers, we’ve put together this IT customer management guide. Yonyx...
by Keith Fuchs | Feb 20, 2014 | Automate Support, CRM, Customer Self Service, Customer Support
Products and services in the software industry require a level of customer support that involves technological support as well as high quality customer service. Below are a few tips to serve as a software customer relations guide that are sure to drive customer...
by Keith Fuchs | Feb 7, 2014 | Automate Support, CRM, Customer Support
Like most businesses on the cutting edge of customer trends, you probably understand the importance of social CRM and are implementing a campaign. Before you begin connecting with customers over social media websites, ask yourself the following questions and consider...
by Keith Fuchs | Feb 6, 2014 | Automate Support, CRM, Customer Support
The key to improving the customer experience is to understand where the weak areas are of your customer service initiatives. Below are a few ways you can find ways to enhance the customer experience, but be advised that it is an ongoing process to provide creative...
by Keith Fuchs | Jan 31, 2014 | Automate Support, CRM, Customer Self Service, Customer Support, Knowledgebase, Troubleshooting
In the complex world of customer support and technology jargon, it can be difficult to discern how a specific product or service will impact the customer experience. Let’s take a look at how Yonyx in particular provides a positive influence on the customer...
