by Keith Fuchs | Mar 15, 2014 | Automate Support, Customer Support, Knowledgebase, Troubleshooting
Entrepreneurs today should not ignore the most important asset of their organization, namely – customers. Customers should be given the value, care and attention they deserve. But, how can organizations do this when customer support is always clogged by repetitive...
by Keith Fuchs | Feb 20, 2014 | Automate Support, Customer Self Service, Customer Support, Knowledgebase, Troubleshooting
Automated support is a growing trend in creative customer support because of its many advantages. A helpdesk integrated troubleshooting FAQ in particular provides a number of advantages above and beyond typical automated support. Yonyx enables organizations to create...
by Keith Fuchs | Feb 9, 2014 | Automate Support, Customer Self Service, Customer Support, Knowledgebase, Troubleshooting
The phrase ‘interactive decision tree modeling’ may sound daunting and complex, but it’s the simplest way to provide creative customer support. By automating many troubleshooting issues, a decision tree makes customer self service a reality. Yonyx...
by Keith Fuchs | Jan 31, 2014 | Automate Support, CRM, Customer Self Service, Customer Support, Knowledgebase, Troubleshooting
In the complex world of customer support and technology jargon, it can be difficult to discern how a specific product or service will impact the customer experience. Let’s take a look at how Yonyx in particular provides a positive influence on the customer...
by Keith Fuchs | Jan 29, 2014 | CRM, Customer Self Service, Customer Support, Knowledgebase, Troubleshooting
Your company shouldn’t be doing all of the talking on social media sites. Too many businesses only focus on their brand or products when engaging customers on social media. Instead of using social CRM to promote your brand, consider what you learn about the...
