Tag: tips
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For When You Have to Tell a Customer “No”, Follow These Tips
For those of us who work in the customer experience arena, having to tell a customer “no” can be quite disheartening. We go out of our way to please them, and ensure they receive satisfactory service, and telling them the dreaded “no” goes against all that. But sometimes we have to say it—the trick is…
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Some Pointers on Creating a Great Customer Service Survey
We’ve all seen them—little blurbs at the bottom of our receipts asking us to take a quick customer satisfaction survey, usually promising us a free Whopper in exchange. Or we’ve been on the phone and heard a recording ask us to stay on the line and take a survey. Whether or not we actually do…
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Troubleshooting Customer Service Issues Over Chat Programs
Just fifteen years ago, the traditional method of handling customer complaints and issues was either over the phone, or face to face. The times have changed, and technology has opened many other avenues for troubleshooting customer experience issues, and chat programs are one of the key methods. There are some advantages to chat over email,…
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The Ins and Outs of Mobile CRM Platforms
Customer Resource Management, or CRM, platforms are on the rise in the business world. They allow company employees access to a wide range of customer data, which can then be used to help enhance the customer experience, as well as troubleshoot any problems the customer may be having. There are CRM platforms for PCs, and…
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Some Tips for Using Mobile CRM Platforms
When you learn what CRM (Customer Resource Management) software packages do, you might think they would be well suited for mobile use, but this really isn’t the case. A number of companies have tried to use a mobile form of CRM, but have failed to have any luck with it. What’s the problem then? At…
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Body Language and the Customer Service Experience
While it’s true that words hold power, and the are the crux of any conversation, body language also has a huge bearing on how a person perceives you. For instance, you can be saying one thing, but your body language is communicating something else altogether. In a customer experience setting, this can have some dire…
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Some Tips for Staying Positive in Customer Service
I speak from experience when I say working in customer service can be challenging—and I’m sure you know this too. Most days are fine, but every so often, the job will wear you down. So how can you maintain the all-important positive attitude needed to help with the customer experience? Here are some tips to…