by Keith Fuchs | Jun 27, 2014 | Troubleshooting
Customer care in most software telecom industries can be handled by customers themselves if they have the right resources. Yet, the leading cause of the swelling care operational budgets could mean that most telecoms don’t really have a grip on self service. Yonyx...
by Keith Fuchs | Jun 27, 2014 | Troubleshooting
Software and other telecoms are quite challenging to deal with especially when they turn faulty or stop to function as they are supposed to. More so, for non technical customers, faulty software or telecoms can mean anguish to running customer care agents- in some...
by Keith Fuchs | Jun 26, 2014 | CRM, Customer Service, Customer Support, Troubleshooting
Multimedia flow charts are robust IT interactive user manuals, filled to brim with exquisite detail and enriched information. The multimedia flow chart is an evolution of the visual flow chart. Multimedia flow charts have become a twenty-first century commodity which...
by Keith Fuchs | Jun 25, 2014 | Automate Support, CRM, Customer Support, Troubleshooting
Automated support can be constructed in a variety of different ways. Two of the most common forms of automated support are frequently asked question or FAQ manuals and CRM software. Each means of automated support can host positives and negatives for different sets of...
by Keith Fuchs | Jun 11, 2014 | Automate Support, Customer Self Service, Customer Support, Knowledgebase, Troubleshooting
Decision-tree driven guides thrive in many different trades. For example, decision-tree driven guides excel when it comes to installations and repairs in the plumbings and electronics industries. A self-service style step-by-step flow through equipped with both...
