Tag: troubleshooting
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The Troubleshooting Process: A Walk Through
The troubleshooting process can be a confusing concept to comprehend. There is a process to solving any problem and many times skipping a step can result in failure to resolve the conflict. Here is a brief overview of how to conduct a successful troubleshoot: Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting &…
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The FAQ Instruction Manual: A Revolutionary Form Of Customer Support
The virtual FAQ instruction manual is a revolutionary form of customer support. This can be fun and interactive for customers seeking answers to their troubleshoot. Virtual FAQ instruction manuals save customers time and frustration. Sometimes the most basic questions have the most primitive answers. Customers can log on to a remote self-help desk from any…
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Different Strokes for Different Folks: The Self-Service Help Desk
Last but certainly not least, an exploration of the versatile self-service help desk. Possibly, the self-service help desk can encompass all the other forms of media previously mentioned: virtual call centers, multimedia flow charts, visual flow charts and frequently asked question manuals. The self-service help desk can feature all or none of the various customer…
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Interactive Troubleshooting Handbook Generates Productivity
When it comes to an interactive troubleshooting handbook, it is extremely useful to include colors and pictures in the equation. This is because colors and pictures are easy to look at and relaxing in more ways than one. This way your call center agents will enjoy using them. The illustrations are helpful in a way…
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The Importance Of Crafting A Thorough Title For Your Interactive Guide
The importance of creating a relevant and thorough title for your interactive guide is comparable to that of selecting keywords in an SEO article. Thus, it is extremely important to craft an appropriate title that will both stimulate your customer and reassure them when they access your interactive guide. This experience can further build upon…
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The Good, The Bad and The Ugly: Poor Customer Service (Part 3)
Multiple forms of customer service have been highlighted in previous articles. This mini-series will now reach it’s climactic conclusion. However the resolution is not a symphonic coda, it is a composition of discord. An overview of the most chaotic form of poor customer service, that is sure to alienate any customer who cross paths with…
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How Visual Flowcharts Enhance Customer Service Experience
Visual flowcharts can be a great tool to use as a form of customer self-service. However, flowcharts are transcendent. They provide results that translate for both customers and business, near and far. Here’s how: Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Makes Clientele…
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The Virtual Flowchart Scientific Method
The virtual flowchart can be the most resourceful and efficient method of troubleshooting. These processes provide a framework for any proprietor to identify the problem and find a fitting solution. The virtual flowchart follows its own scientific method, a textbook annotation and adaptation of the Socratic Method. Here is how the Virtual Flowchart Scientific Method…
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How A Helpdesk-Style User Manual Is More Productivity
A help-desk style user manual can enhance productivity for both your online business and your customers. Using the latest technology, this innovation can make your business more productive in serving its customers and here is how: A 24-7 Hotline is now Available: Instead of a paper-based user manual that may provoke many forms of confusion and…
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Simple Guide to Create an Interactive IT Troubleshooting Strategy
An interactive IT troubleshooting strategy is probably the most challenging systems that a company must create. This is because customers would find it boring to read manuals so they clog your support lines instead. Customers don’t like to complicate issues when they can simplify things. Some of them would like to wait for the next…