Yonyx Compliment of the Week
Mark Twain said, “I can live two months on one good compliment”
By that measure we have accumulated decades worth of “shelf life” since July 4th 2014, when we enabled the compliment feature in our platform. Call Center Agents pleased with the experience of helping a customer using Yonyx Guides or end-customers of our Clients who publish Yonyx Guides for Customer Self-Service can send Compliments. These Compliments are shared with the Guide Authors and Management via weekly summary reports.
Below is a sampling of some of these:
| Week of | Compliment |
|---|---|
| Oct 24 – Oct 30, 2016 | This is a really good article. We really need this. |
| Oct 17 – Oct 23, 2016 | Thank you! I greatly appreciate not being stuck in limbo any longer 🙂 |
| Oct 10 – Oct 16, 2016 | Thank you so much! Very easy to follow! |
| Oct 3 – Oct 9, 2016 | Quickest best online support i’v EVER had. Got immediately to the problem, sorted my questions to the right response immediately. I have a much better opinion of online support if all could be as helpful and accurate to provide solution as yours |
| Sep 26 – Oct 2, 2016 | Yonyx is so cool. |
| Sep 19 – Sep 25, 2016 | This was extremely useful. Thanks for keeping such a detailed oriented approach. |
| Sep 12 – Sep 18, 2016 | Thanks for the idea of this web site, how thoughtful |
| Sep 5 – Sep 11, 2016 | Thank you for being so self explanatory with the help applications. Made my day. |
| Aug 29 – Sep 4, 2016 | Thanks, the directions made it easy to set up my student email on my iPhone. |
| Aug 22 – Aug 28, 2016 | Perfect step by step guide for troubleshooting when your device gets wet! |
| Aug 15 – Aug 21, 2016 | WEB SITE WAS EXTREMELY EASY TO USE AND FOLLOW. THANKS |
| Aug 8 – Aug 14, 2016 | Works every time. Thank you. |
| Aug 1 – Aug 7, 2016 | This actually make sense! Good job! |
| Jul 25 – Jul 31, 2016 | Nice guide for installation, need a similar ones for troubleshooting too. |
| Jul 18 – Jul 24, 2016 | This information was unbelievably easy to follow and helpful! |
| Jul 11 – Jul 17, 2016 | It is very helpful..Got to the exact resolution within seconds! |
| Jul 4 – Jul 10, 2016 | This was really nice, intuitive and meaningful way to take us to the right place and solve the query. |
| Jun 27 – Jul 3, 2016 | Very helpful steps for system performance! |
| Jun 20 – Jun 26, 2016 | Thanks! 🙂 This is going to be very very helpful. |
| Jun 13 – Jun 19, 2016 | This was exceptional! The step by step was totally awesome even for a person who is not that computer savvy. Thank you so much for your help. |
| Jun 6 – Jun 12, 2016 | This was exceptional! The step by step was totally awesome even for a person who is not that computer savvy. Thank you so much for your help. |
| May 30 – Jun 5, 2016 | Thank you, this solved the problem I encountered on a weekend when support was not available – appreciate that I did not have to carve time out of my day to call to get this resolved during the week! |
| May 23 – May 29, 2016 | Issue resolved with easy to follow steps, Kudos to the author for putting this guide together! |
| May 16 – May 22, 2016 | Very easy to follow. Thank you so much for providing a picture in every step. That is very helpful. |
| May 9 – May 15, 2016 | Very useful and user-friendly. simple to use |
| May 2 – May 8, 2016 | What a great way to begin our business relationship… I saw all these emails from Amazon this am…and this timely tutorial to remove them. I feel I can make this transition from manual very easily now with this kind of “intuitive” support. Appreciate you! |
| Apr 25 – May 1, 2016 | Nice guide. Good concise info with appropriate level of detail. Thanks! |
| Apr 18 – Apr 24, 2016 | Was able to sell the customer McAfee using the steps in this guide! |
| Apr 11 – Apr 17, 2016 | Innovative!!! Ask_HR :: really awesome job.. |
| Apr 4 – Apr 10, 2016 | The TS steps were useful and effective. I was able to efficiently resolve customer’s issue! |
| Mar 28 – Apr 3, 2016 | I looked up several documents and blogs to do this installation. Finally, this guide explained it in simple steps. |
| Mar 21 – Mar 27, 2016 | I had trouble connecting. I am not confident with troubleshooting computers, but I followed the guide and somehow managed the reconnection by changing my ip address. I feel a lot more confident following the troubleshoot guide for any future problems. Thank you |
| Mar 14 – Mar 20, 2016 | Was able to assist customer with Billing issues using this document |
| Mar 7 – Mar 13, 2016 | This is the ABSOLUTE BEST Step by StepTUTORIAL I have eveer seen. Congrats to the team to made it. PERFECT. No problems whatsoever. |
| Mar 1 – Mar 6, 2016 | Really quick, easy & extremely helpful 🙂 |
| Feb 23 – Feb 29, 2016 | Its great to have step by step troubleshooting like that that helps zero in quicker on what the issues is |
| Feb 16 – Feb 22, 2016 | Really helpful..will prevent customers from getting irate! |
| Feb 9 – Feb 15, 2016 | This system is the greatest and the help sections that are on line have help me every time I’ve had a problem. Thank you for being so good. |
| Feb 2 – Feb 8, 2016 | Nice and easy instructions! Concise! |
| Jan 26 – Feb 1, 2016 | Love your program. The way this website is set-up shows you really care. It’s refreshing. Thank you:) |
| Jan 19 – Jan 25, 2016 | This is one of the very best written help areas I have seen in a long time. Thanks for such a great job |
| Jan 12 – Jan 18, 2016 | Never used one of these (guides) before, found it extremely helpful. |
| Jan 5 – Jan 11, 2016 | It was so easy to link my Fitbit account with this guide that you included through the support link. Thank you! I love this new site! |
| Dec 28 – Jan 4, 2016 | Poof!! Like Magic!! Gps Picked up around 32 satellites after I moved my dash cam away and shut it off. I spent around 4 days trying to figure out what the problem was. I just want to say thanks so much for having the answers I needed to keep on trucking! Thanks! |
| Dec 21 – Dec 28, 2015 | Thanks so much. Your program is very easy to use for someone like me who is computer illiterate – thanks again. |
| Dec 14 – Dec 20, 2015 | Very easy. Love the picture instructions. Very helpful. |
| Dec 7 – Dec 13, 2015 | Without this assistance it would have been a very long day..Thanks for the step by step guide. |
| Nov 30 – Dec 6, 2015 | These guides helped me a lot.. saved a lot of Time..thanks |
| Nov 23 – Nov 29, 2015 | Nicely laid out solution tree! |
| Nov 16 – Nov 22, 2015 | ___ ROCKS!!!!! I’ve been pounding my head on my keyboard trying to add an item. Finally emailed support, got a message back from ___ directing me directly to the instructions in the Troubleshooting Guide (SUPER helpful) and it worked! I really appreciate that ___ took the extra step to navigate me to the instructions directly rather than just saying “go look for it in the troubleshooting guide. meh.” Please give her a big hug, high five and a fistbump for me! |
| Nov 9 – Nov 15, 2015 | Great job! I was going crazy trying to make it work till I found this help. Step by step easy and it worked the first time. Thank you very much…. |
| Nov 2 – Nov 8, 2015 | Great simple explanation. Thank you! |
| Oct 26 – Nov 1, 2015 | Your team made our job easier … thank you for this! |
| Oct 19 – Oct 25, 2015 | great work..i was really in need of this kind of interactive help. this is really very helpful..thanks |
| Oct 12 – Oct 18, 2015 | These were the easiest instructions I’ve received since the invention of the computer. I’m technologically challenged, and it was easy for me. Many thanks! |
| Oct 5 – Oct 11, 2015 | I found this guide really informative and useful… there are not a lot of places where you can find such information…. really appreciate it! |
| Sep 28 – Oct 4, 2015 | Excellent! it was very easy to do with instruction |
| Sep 21 – Sep 27, 2015 | One team member had not been able to sync for several weeks. I followed the troubleshooting and actually figured out the problem! Very seldom does a troubleshooting guide help me but yours did. Thank you! |
| Sep 14 – Sep 20, 2015 | I like how the troubleshooting asks you throughout if you are where you should be. Usually there is a list of steps, and halfway through them you’re like “I KNOW thats what i need to do but it wont let me!!” Great setup! |
| Sep 7 – Sep 13, 2015 | Worked for me.. Thanks for this tool. 🙂 Its simple, quick and easy to use. Good Job! |
| Aug 31 – Sep 6, 2015 | Thank you!!!! This was very friendly and easy! |
| Aug 24 – Aug 30, 2015 | I have been facing an issue since last week accessing Outlook webmail, but when I followed the Office 365 steps for OWA, it worked in just 2min..It really helped me. Great job! |
| Aug 17 – Aug 23, 2015 | Your detailed step by step instruction are by far one of the best I have seen in the past 10 years. Congrats to the team! |
| Aug 10 – Aug 16, 2015 | Thank you for the clear instructions! It’s always disheartening to follow directions and have things not work. I appreciated being told what to do next! Now I’m up and running. My thanks! |
| Aug 3 – Aug 9, 2015 | This article was awesome! Thank you so much! 🙂 |
| Jul 28 – Aug 2, 2015 | These troubleshooting steps are really great………. Customers are really happy to get resolution of their issue on the first call! |
| Jul 21 – Jul 27, 2015 | Troubleshooting NEVER works for me! But this time it did! Thanks! |
| Jul 14 – Jul 20, 2015 | Its the best way! Thank you team for this assistance. |
| Jul 7 – Jul 13, 2015 | Yonyx is really powerful tool,Its really helpful to see updates on yonyx daily before login so that everybody will be up-to-date each day… |
| Jun 30 – Jul 6, 2015 | The steps were exactly what I went through on my computer. Very clear and concise steps and instructions. I was able to connect my home camera to wireless internet. |
| Jun 23 – Jun 29, 2015 | Very much justified helping wizard for the obvious query. It helped a lot. Thank you for making it available. |
| Jun 16 – Jun 22, 2015 | Thanks for making it easy for me to troubleshoot the connection problem with my thermostat without having to call customer service. Most troubleshooting FAQs are very general and don’t take you through the steps to solve the problem – I was very pleasantly surprised to find everything I needed on your website. Thank you! |
| Jun 9 – Jun 15, 2015 | Very helpful! Considering I’m not computer savvy. |
| Jun 2 – Jun 8, 2015 | Thank you for your step by step elimination process which helped me identify the issue. Woohoo, now I have to get a new phone! Cheers very much appreciated. |
| May 26 – Jun 1, 2015 | I love your help system! I had a new Wi-Fi system installed and lost my bridge connection. Your easy to follow tutorial helped me get reconnected in a matter of minutes. And both of my mobile devices reconnected almost immediately after I got the bridge reconnected. A nice system and easy to use! |
| May 19 – May 25, 2015 | Best update for L1 consultant’s, very helpful……It is a time saver update for us…..Thanks for the update thank’s a lot…. |
| May 12 – May 18, 2015 | It made my AHT (Average Handle Time) lower. Thanks for this step by step procedure. |
| May 5 – May 11, 2015 | Thank You for resolving my query quickly and helping me save my time 🙂 |
| Apr 28 – May 4, 2015 | Wow, one of the best tools to solve problems!!!! |
| Apr 21 – Apr 27, 2015 | Thanks! Great directions for the not so technical folks. |
| Apr 14 – Apr 20, 2015 | Excellent troubleshooter did the trick! |
| Apr 7 – Apr 13, 2015 | very quick and easy, even for me! |
| Mar 31 – Apr 6, 2015 | Thanks! this actually works! |
| Mar 24 – Mar 30, 2015 | Steps helped me to identify the issue and provide resolution to the customer! |
| Mar 17 – Mar 23, 2015 | My friends your technical assistant resolve my headache, therefore you earn FIVE STARS and my respect! Thanks! |
| Mar 10 – Mar 16, 2015 | This is good troubleshooting! It shortens the call time. |
| Mar 3 – Mar 9, 2015 | Awesome feature , no need to approach SME if we access Yonyx as it so user friendly, thanx a lot for this brilliant gadget! |
| Feb 24 – Mar 2, 2015 | Nice way to represent the flow as a self-help tool …keep it up ..cheers !!! |
| Feb 17 – Feb 23, 2015 | This is an awesome planner to begin with the upgrade. It is very much helpful and self explanatory. |
| Feb 10 – Feb 16, 2015 | Good and effective way of troubleshooting!!! |
| Feb 3 – Feb 9, 2015 | Nice! Very good & really helpful. |
| Jan 27 – Feb 2, 2015 | It is very precise and like a hand book for quick know. |
| Jan 20 – Jan 26, 2015 | All set now. Just needed to reboot the router which I did not previously think was the problem! |
| Jan 13 – Jan 19, 2015 | Support instructions were awesome!!! Very easy to understand. |
| Jan 6 – Jan 12, 2015 | The service was very helpful and immediately was able to answer my question. |
| Dec 29 – Jan 5, 2015 | Good effort – better than many product info sites |
| Dec 22 – Dec 28, 2014 | Great solution. |
| Dec 15 – Dec 21, 2014 | This troubleshooting guide was dead on. Accurate instructions to get my device counting again. Great work! |
| Dec 8 – Dec 14, 2014 | Quick and Easy help.. Thanks! |
| Dec 1 – Dec 7, 2014 | This walk through of an automation is beautiful. The images and highlights are very helpful |
| Nov 24 – Nov 30, 2014 | The steps helped me configure the printer in one go! |
| Nov 17 – Nov 23, 2014 | Well, I have been using these interactive guides for around 3 months, so here is my belated appreciation. This tool is great & handy to use. I really appreciate the valuable details you have shared. Wow! |
| Nov 10 – Nov 16, 2014 | This is a marvelous and convenient site. I’m glad I bought this product! |
| Nov 3 – Nov 9, 2014 | It was really helpful because we are getting lots of calls regarding this issue. |
| Oct 27 – Nov 2, 2014 | Very Nice! Now I need not bother Servicedesk folks for all these minor tasks. Liked this a lot! |
| Oct 20 – Oct 26, 2014 | My Bridge stopped working from my account. The troubleshooting guide was great help in fixing it. Thanks! |
| Oct 13 – Oct 19, 2014 | Nicely laid out help menu. I followed the steps and fixed my problem |
| Oct 6 – Oct 12, 2014 | Good job! The tour will definitely prove to be beneficial for many students |
| Sep 29 – Oct 5, 2014 | I’d like to appreciate the simplified process flow documented here & also would like to bring to light that not all sellers are calling with “concerns” so the verbiage “Are there any other concerns that I may help you with?” may not seem appropriate , we might want to tweak it to “Is there anything else I may help you with?” |
| Sep 22 – Sep 28, 2014 | Very easy way to install the Printer… Great help.. Thanks |
| Sep 15 – Sep 21, 2014 | Yonyx is good and fast way to solve the problem. |
| Sep 8 – Sep 14, 2014 | Hello, this was very good advice and it is a good tool!!! |
| Sep 1 – Sep 7, 2014 | Thank you so very much. This is an awesome tool! My employer sponsored retiree health insurance is being eliminated in 2015 and they are sending me to OneExchange. I understand there will be 40-60 options for me, although I know it will actually be a lot less for my zipcode. This tool helped me to narrow down my research before I ever call them during the enrollment period. Thank you, thank for creating it!! |
| Aug 25 – Aug 31, 2014 | Wonderful website. Keep up the good work. I have never seen such an interactive website. Five stars.(5\5). |
| Aug 18 – Aug 24, 2014 | Was worried the pen wasn’t working or there was an issue with my computer, these steps fixed my problem without me having to spend extra time on the phone explaining my issue to someone, thanks!! |
| Aug 11 – Aug 17, 2014 | Amazing work.. Exploring a campus has never been so much fun! Will do all the hard work required to get into this college next year! |
| Aug 4 – Aug 10, 2014 | This article made configuring email id a smooth and fast ride. Thanks! |
| Jul 28 – Aug 3, 2014 | EXCELLENT TUTORIAL…..IT WAS RIGHT ON |
| Jul 21 – Jul 27, 2014 | Good troubleshooting guide. I would move the unplug for a few seconds step to first place if your bridge was working okay previously. |
| Jul 14 – Jul 20, 2014 | It was helpful but not getting enough time to give feedback coz of back to back calls. |
| Jul 7 – Jul 13, 2014 | Thanks very much. Very simple and comprehensive. |
| Jun 30 – Jul 6, 2014 | gracias por su ayuda y esperamos tambien se atiendan las demandas en sistemas para operadores de habla hispana |