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Customer Service through an Effective Help-desk
“The best help desks know that customer service that goes above and beyond is what sticks in a customer’s mind and sets a company apart from others”. – From TeamSupport.com Sometime back we discussed about how some companies still believe that a call centre or an effective help-desk is only a cost centre and do…
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Good Customer Service Management
“Customer service is just a day in, day out on-going, never ending, unremitting, persevering, compassionate, type of activity.” – Leon Gorman We know that customer service as a job is extremely stressful and mostly onerous. It requires highly evolved skills of a varied nature in order to handle the pressure involved. The new ‘breed’ of…
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Customer Focus Training is a Different ‘Game’
“It’s not that we ever even say we’re customer-centric. We don’t have to. What we say is we’re going to the right thing, we’re going to try as hard as we can, and that just spills over into the way we treat our customers.” – Ted Hoy It is a given that companies need their…
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Restrictive Return Policy could Ruin Business
“The question is, then, do we try to make things easy on ourselves or do we try to make things easy on our customers, whoever they may be?” – Erwin Frand If you claim to have great customer service practices, then your company should be able to confidently say that it makes the life of…
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Be an Indispensable Worker – Enhance the Company
“Make yourself indispensable. The more valuable you are, the more responsibility you will be asked to take on.” – Fran Hauser In today’s fast paced corporate world, companies are constantly ‘fighting it out’ with each other to gain supremacy of the market especially by being able to provide superlative customer service. For employees this translates…
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Creating Relevance for your Customers
“Being relevant to your customers only when you’re trying to sell something means choosing to be irrelevant to them for the rest of the time.” – Stan Slap More information, wide variety of products and a plethora of companies to choose from – sounds like customers have their work cut out for them! In this…
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Go Soft – Talk Gratitude in the Workplace
“Gratitude unlocks the fullness of life. It turns what we have into enough, and more. It turns denial into acceptance, chaos to order, confusion to clarity.” – Melody Beattie Let’s open this exposition with two questions – what do you consider most important when working in a company? What do you as a company understand…
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Plan to Increase the Human Capital
“In business, the most important lesson I have learned is that there is one currency that always plays the key role in forming value, and that is human capital—the knowledge, skills and experiences of people.” – Lowell Milken Businesses are constantly hankering over how to increase the working capital to maintain liquidity. We spoke about…
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Crowd-funding helping Businesses
“Crowd-funding provides a final, persuasive link in the crowd-sourcing argument.” – Jeff Howe Simply put crowd-funding is asking a ‘crowd’ of people to invest a defined sum of money to fund a particular project or venture in exchange for some rewards or returns. This concept is gathering momentum due to the novel idea of reaching…
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Conduct Due Diligence on Investors
“Founders don’t do the diligence they should on their investors. Entrepreneurs should pick their investors like they pick their co-founders: very carefully.” – from Sabeer Bhatia’s Interview The term due diligence is used when a company decides to investigate and gauge the value and use of a business opportunity such as a merger, investor and…
