• Yonyx Chrome Extension

    Yonyx Chrome Extension enables internal users to access interactive decision trees from an adjustable side panel, thus enabling a split screen view. With the Yonyx Chrome Extension, agents have the capability to navigate through Yonyx guides interactively, step by step, within a side panel. Meanwhile, the main panel can display multiple applications, each in its…

  • Decision Tree Maker

    What is a decision tree maker? A decision tree maker is a software tool or program used to create a decision tree. This tool finds extensive applications in various domains such as customer service, technical support, troubleshooting, lead generation, and sales enablement due to its effectiveness in visualizing and following complex decision paths. Several decision…

  • Google Sheets Integration with Decision Trees

    Interactive decision trees are used to create cold calling scripts that guide call center agents. Authors use decision tree maker tools to create step by step instructions for call center agents to follow. The integration of Google Sheets with decision trees helps with personalizing call scripts at each step and recording important data collected during…

  • Make a Decision Tree

    In the fast-paced world of customer service, quick, consistent and accurate decision-making is a critical requirement that can make or break the customer experience. Decision trees serve as powerful tools for both call center automation and users engaging in customer self-service, providing a structured framework for navigating through various scenarios efficiently. As such trees grow…

  • How to make a decision tree?

    AnĀ  interactive decision tree is a visual tool that helps call center agents by mapping out customer interaction pathways. Agents use such trees to guide them through business processes, thus providing a structured approach to resolve issues efficiently and choose the next best action based on the circumstances. In this article, we’ll walk you through…

  • Lines of Business in Yonyx

    A Yonyx Customer is assigned a distinct subdomain, such as https://customer.yonyx.com/. Every decision tree created by any Author has a URL that begins with this specific subdomain. Each customer subdomain can have multiple lines of business (LOBs) and is setup with two LOBs to begin with. These two LOBs are called “Self Service” and “Customer…

  • Search across a Decision Tree

    Authors create decision trees for customer self service, cold calling scripts for sales teams, or for troubleshooting guides for call center automation using the Yonyx platform. As the business processes get more complex, authors want to be able to search across a decision tree to efficiently manage and update the decision tree. By using a search feature with flexible criteria,…

  • Adding Yes No Buttons to a Decision Tree

    Yonyx helps automate call center tasks by streamlining business processes through interactive decision tree solutions. Subject matter experts use Yonyx Platform to create decision trees. Yes No Buttons, help agents choose the correct pathway for technical troubleshooting, customer service, or inside sales processes. Each Yonyx interactive Decision Tree is a series of interconnected “Guidance Steps”…

  • How to locate placeholders in a form within a Decision Tree.

    Yonyx Authors can design interactive decision trees with forms (Yonyx Commands) embedded within guidance step nodes. Yonyx Commands can be customized to include various data capture elements in a form, like: Each data capture field listed above, in a form, is linked to a Yonyx Placeholder that stores the entered value. Authors often need to…

  • Expand Dynamic Call Script

    Every Yonyx interactive decision tree (also known as a Dynamic Call Script or a Yonyx Guide) consists of a network of guidance steps (referred to as “steps”) and user responses (referred to as “responses”). Each guidance step and its following user responses are together called a guidance family. When an Author starts editing a Yonyx…

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