“Business continuity is becoming a major issue for companies of all sizes. The message is finally getting through; any company that is prepared to risk letting their customers down or gamble with the needs of their employees is going to pay a heavy penalty at some...

“In order to build a rewarding employee experience, you need to understand what matters most to your people.” – Julie Bevacqua Manpower management and aligning the aspirations and expectations of human workforces with corporate objectives: these remain key areas of...

“The focus of gap analysis should be getting to the other side. If you bend-over to analyze a gap too long, you'll probably fall into it.”― Ryan Lilly An inquiry into the question 'what is gap analysis' reveals it is a business management technique used to compare two...

“All we are doing is looking at the timeline from the moment a customer gives us an order to the point we collect the cash. And we are reducing that timeline in the value stream by removing non value-added wastes"– Taiichi Ohno Process mapping visually demonstrates...

“Visualizing information can give us a very quick solution to problems. We can get clarity or the answer to a simple problem very quickly.” David McCandless In the modern world, data is key to understanding commerce, customers, and markets. When viewed as sets of...

“Your website is the center of your digital eco-system, like a brick and mortar location, the experience matters once a customer enters, just as much as the perception they have of you before they walk through the door.” - Leland Dieno Websites enable the modern...

“If you form a strategy without research, your brand will barely float and at the speed industries move at today brands sink fast" - Ryan Holmes Sales and marketing campaigns and activities are integral to modern commerce. In fact, these activities epitomize the core...

“The rate of change is not going to slow down anytime soon. If anything, competition in most industries will probably speed up even more in the next few decades.” – John P. Kotter Since the turn of the century, organizations have planned and invested efforts to manage...

“Every aspect of marketing is entirely useless unless it produces conversions.” – Jeremy Smith Commerce and enterprise thrive in an atmosphere of trust, peace, and social harmony. In terms of the fine print, factors such as the sanctity of contracts, enforceability of...

"An attitude of accountability lies at the core of any effort to improve quality, satisfy customers, empower people, build teams, create new products, maximize effectiveness, and get results."- Tom Smith The modern organization is a differentiated entity, subject to...