Professional
Stand-alone deployment
Internal Use (Call Centers)
By Agents, Authors & Admins.
$20
per user / month
- Unlimited Guides
- No limit on number of internal users.
- No limit on number of external incidents.
- Professional plan features
Enterprise
Integrated deployment
Internal or External Use
- Professional plan plus
- REST APIs
- Javascript APIs
- Single Sign-on Support
- CRM Data Connector
- Web Services Support
- Custom Commands
- Multilingual Guides Support
Compare plans | Professional | Enterprise |
|---|---|---|
Creating Decision Trees | ||
| Intuititive Authoring Platform with Synchronized Map View and Interactive View – Learn More | ✔ | ✔ |
| Unlimited Decision Trees with Guidance Steps & User Responses – Learn More | ✔ | ✔ |
| Add Text, Images, Videos, Tables, Hyperlinks & Forms to Guidance Steps – Learn More | ✔ | ✔ |
| Generative AI Assist – Improve, Summarize, Change Tone, Translate Text – Learn More | ✔ | ✔ |
| Generate Response Nodes with AI Assist – Learn More | ✔ | ✔ |
| Placeholder Functions – Personalize Data for use in Call Scripting Decision Trees – Learn More | ✔ | ✔ |
| Math Functions – Add, Subtract Multiply, Divide, Floor, Ceiling, Absolute – Learn More | ✔ | ✔ |
| Date Functions – Age, Add, Subtract, Convert, Duration – Learn More | ✔ | ✔ |
| String Functions – Concatenate, Find, Replace, Trim – Learn More | ✔ | ✔ |
| List Functions – Add, Remove, Find, Length – Learn More | ✔ | ✔ |
| Format Functions – Format Numbers, Currency, Dates – Learn More | ✔ | ✔ |
| Logic Conditions to Auto-Traverse Decision Tree – Learn More | ✔ | ✔ |
| Add Scores to Decision Trees Nodes for Quiz, Surveys & Lead Qualification – Learn More | ✔ | ✔ |
| Powerful Search in Map View – Multiple Criteria – Learn More | ✔ | ✔ |
| Hide Select Pathways in a Decision Tree – Learn More | ✔ | ✔ |
| Create Hierarchical Decision Trees – Handoff / Return – Learn More | ✔ | ✔ |
| Print Decision Tree / Generate PDF | ✔ | ✔ |
| Copy/Paste Nodes within & across Decision Trees – Learn More | ✔ | ✔ |
| Associate Search Tags with Individual Nodes of a Decision Tree – Learn More | ✔ | ✔ |
| Associate Custom Metrics with Individual Nodes of a Decision Tree – Learn More | ✔ | ✔ |
Using Decision Trees | ||
| Internal Use by Call Center Agents – Learn More | ✔ | ✔ |
| Support for Agent Feedback Workflow – Learn More | ✔ | ✔ |
| Generate Transcript of Decision Tree Path Traversed | ✔ | ✔ |
| Support for Embedding Decision Tree in iFrames – Learn More | ✔ | ✔ |
| Landing Page for each Line of Business (LOB) – Example Landing Page | ✔ | ✔ |
| Search across all Nodes of all Decision Trees Published in an LOB | ✔ | ✔ |
| Add Reference ID (LeadID, Case# etc.) for each Incident | ✔ | ✔ |
| External/Anonymous Use by Customers | ✔ | ✔ |
| Configurable Branding (Fonts, Logos, Colors) per LOB – Decision Tree Embedded in a Web Page. | ✔ | ✔ |
| Pass Placeholder Values via URL Parameters to a Yonyx Decision Tree – E.g. Name Passed via URL | ✔ | ✔ |
| Pass Placeholder Values as URL Parameters to 3rd Party E.g. Captured Data Passed via URL | ✔ | ✔ |
Analytics and Management Reports | ||
| Weekly Usage Insights for Administrators | ✔ | ✔ |
| Cumulative Traversal Analytics in Map View – Learn More | ✔ | ✔ |
| Decision Trees Activity Report – Frequency of Access for Each Decision Tree – Learn More | ✔ | ✔ |
| Metrics Report – % of Decision Tree Journeys Meeting Each Metric Criteria – Learn More | ✔ | ✔ |
| User Activity – Frequency of Access by each Internal User – Learn More | ✔ | ✔ |
| LOB Acitivty – Frequency of Access across All Decision Trees – Learn More | ✔ | ✔ |
| Keyword Search Activity – Frequency of Search by Keywords | ✔ | ✔ |
| Tag Search Activity – Frequency of Search by Tags tied to Decision Tree Nodes | ✔ | ✔ |
| Incidents Report – Steps (with timestamps) traversed by each user in one session – Learn More | ✔ | ✔ |
Administration Console | ||
| Manage Lines of Business (LOBs) – Add, Rename | ✔ | ✔ |
| Add/Rename/Configure Catalogs within an LOB | ✔ | ✔ |
| Publish/Unpublish Decision Trees to a Catalog within an LOB – Learn More | ✔ | ✔ |
| Add/Disable Users, Grant Authoring, Admin, Analytics or Agent Rights – Learn More | ✔ | ✔ |
Security | ||
| GDPR Compliance | ✔ | ✔ |
| HIPAA Business Associate | ✔ | ✔ |
| Encrypted data – at rest & in transit | ✔ | ✔ |
| Password Strength – Configurable password strength and renewal policy | ✔ | ✔ |
Customer Support | ||
| Dedicated Account Manager | ✔ | ✔ |
| Train the Trainer – Author, Admin, Analytics and Agent Training | ✔ | ✔ |
| Best Practices Consulting | ✔ | ✔ |
| 24 x 7 Email Support | ✔ | ✔ |
| Phone/Zoom Premium Technical Support | ✔ | ✔ |
| Integration Support – CRM, API Functions | ✔ | |
| Development Support for use of Yonyx REST and Javascript APIs | ✔ | |
Integration | ||
| Yonyx REST APIs – Access Decision Tree Nodes as JSON Objects, Access Analytics Data | ✔ | |
| Yonyx Javascript APIs – Control Decision Tree Embedded in a Container App | ✔ | |
| Single Sign-on Support – SAML 2.0 Based idP support. Learn More – AD, OKTA, Azure, Rippling etc. | ✔ | |
| Read/Write data from CRM fields to corresponding Yonyx Placeholders – Learn More – e.g. Salesforce, ZOHO, Zendesk | ✔ | |
| API Functions – Call 3rd Party APIs from Guidance Steps using Get, Post, Put, Patch, Delete – Learn More | ✔ | |
| Custom Commands – Invoke custom code snippets from any Decision Tree Guidance Step – Learn More | ✔ | |
| Multilingual Decision Trees Support – Export/Import Decision Trees in XLIFF format – Learn More | ✔ | |
| External Use: Create Case in CRMs from any Guidance Step | ✔ | |
| Address Autocomplete – Learn More | ✔ |