Pricing for Internal Use & Customer Self Service
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| Internal Use (Call Centers) Agents, Authors & Admins $20 per user per month Minimum 5 users |
| External Use Customer Self Service $0.25 per incident |
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Executive Popular
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| Internal Use (Call Centers) Agents, Authors & Admins $30 per user per month Minimum 10 users |
| External Use Customer Self Service $0.35 per incident |
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| Enterprise |
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| Internal Use (Call Centers) Agents, Authors & Admins $40 per user per month Minimum 20 users |
| External Use Customer Self Service $0.45 per incident |
Internal Use
- Reduction in AHT (Average Handle Time)
- Improvement in First Call Resolution (FCR)
- Reduction in Training Costs
- Improvement in CSAT
External Use (Optional)
- Call deflection through interactive self service
- Integrated with CRM for ticket creation
- Faster resolution of tickets with OneClick Transcript
- Improvement in CSAT