Note the following as you go through this guide.

1. Textbox to enter your name – appears on the home page.
2. Dropdown to choose the TV brand – also appears on the home page. The TV brand you choose is stored in a placeholder. 
3. Display Placeholder: The values captured above are stored in placeholders and used to personalize interaction with you!
4. Auto-traverse Conditions: When you traverse through the guide along a path and successfully “solve” your TV issue, a youtube video is shown to you that corresponds to the brand chosen in the drop-down.

Note the following as you go through this guide.

1. CRM Fields Various lead related fields are read from CRM at Start time.
2. Data Collected / Updated as the user goes through the guide is stored in respective placeholders.
3. Check-boxes: are used to capture information about benefits currently offered to employees!
4. Appointment & Lead Details: Upon completion of successful outcome, appointment and lead data is written back to CRM.

Note the following as you go through this guide. 

1. Text area: Raw notes of call with customer are saved in a placeholder, and displayed in later steps. 
2. Check-boxes: are used to capture all the reasons for cancellation. 
3. Auto-traverse Conditions: After identifying the reasons for cancellation, as you traverse further down the guide, auto-traverse conditions are used to show a Rebuttal step corresponding to each reason chosen in the checkbox list.

Note the following as you go through this guide. 

1. Traditional vs Train as you go : Build a traditional quiz or a train as you go type.
2. Scoring Schemes: Choose from 3 scoring schemes shown. 
3. Configurable Results Page: Note how you can display the final score along with details of all steps traversed by a user.

Note the following as you go through this guide. 

1. Please reset my modem remotely : Notice how authentication enables remote signals for self service reset.
2. Embed animated gifs: Notice how an animated gif is embedded within a guidance step. 
3. Embed Video: Note how you can embed a video within a guidance step.

Note the following as you go through this guide. 

1. Capture User name : The first step captures the guide user’s name in a text box.
2. Display User name : The captured name is displayed in subsequent steps to personalize the interaction. 
3. Randomly Chosen Greeting : The guide uses a system placeholder to display one of three randomly chosen greeting.

Note the following as you go through this guide. 

1. Satisfaction Scores : Based on your satisfaction levels, the guide captures a score ranging from 1 to 5.
2. Conditional Logic : Survey steps based to the  role(s) chosen by the user.
3. Data Collection Summary : The guide shows you a summary of all data collected in the final step.