Yonyx empowers sales, technical support, and customer service call center teams with CRM-data driven call workflows. Each workflow provides a sequence of steps that call center agents follow during customer interactions. These workflows help agents achieve superior outcomes by ensuring consistent, efficient, and accurate customer interactions.
Excellence in Sales / Lead Generation Call Centers
- Are all your sales agents delivering consistently similar results?
- Do your sales agents follow a defined process when engaging with customers?
- Do your sales agents handle customer objections consistently across the team?
- Can you measure the effectiveness of your agents’ call scripts at every step of the sales process?
If you answered ‘No’ to any of these questions, Discover how our interactive decision tree platform combines CRM data and scripting to create a streamlined call workflow for your sales team.
Excellence in Customer / Technical Support Call Centers
- Do your agents rely on the troubleshooting skills they’ve developed through their work experience?
- Do your agents use troubleshooting flowcharts that are hard to follow and may extend across multiple pages?
- Is your first call resolution (FCR) percentage much lower than you’d like it to be?
- Do your agents spend time documenting the steps they took to help a customer in after-call notes?
If you answered ‘Yes’ to any of these questions, Explore how our interactive decision tree platform merges Visio-style flowcharting with knowledge snippets to build workflows for high-volume call drivers!
Excellence in Customer Service Call Centers
- Are your new hires finding it difficult to follow internal business processes while assisting customers?
- Do your agents switch between multiple applications to find the right information for customers?
- Is your average handle time (AHT) higher than desired because your agents aren’t sufficiently trained?
- Is your customer satisfaction (CSAT) lower than you’d like because agents are not handling calls correctly?
- Are there financial repercussions for mishandled calls, such as issuing free coupons or scheduling a medical appointment without confirming updated insurance?
If you answered ‘Yes’ to any of these questions, Learn how our interactive decision tree platform combines CRM data and scripting to create call workflows for your for high-volume call drivers!
Trusted by large organizations
When assisting consumers in the market for a home, there a numerous variables. Yonyx makes the transition from call-to-call, seamless for the user, enabling us to create an exceptional consumer experience for the end-user, thank you!
Cynthia
Realtor.com
Fantastic Product and Customer Support. Great customer service throughout the journey. Vendor is highly responsive and customizable product.
Jeff
Mutual of Omaha
Yonyx is my true friend. Just like a true friend always moves you in a positive direction, so does Yonyx when it comes to getting answers that help my customers.
Rahul
Concentrix
Real easy to use, it helps me with guidance to resolve the customer issues.
Ramanujam
Ola Electric
Its easy to catalogue instructions which are easy to access during a call to a customer. We can access the instructions to set up a modem or troubleshoot internet issues with the customer. The user can access documents with graphics and text and these can be copied and emailed to the customer!
Sandra
Eutelsat
The ability to input vital information that will populate in script is extremely useful.
Johnny
Homeward Mortgage
One of the best software packages for end user and for content management:
The usage of yonyx for the end user is very simple and systematic.
Content quality and content management experience is great.
Easy access is one of its prime features. The scope of content moderation is fantastic.
Content management, ease of adaptability of this software is great.
It is a value for money experience for the end user.
Pritam
Teleperformance
Yonyx is amazing for optimizing customer call flows. What I liked most was that Yonyx can be customized to fit your exact needs. You can create flows to go wherever you need and be able to get the right steps to handle an issue. Being able to see reports on which areas are being used the least/most can help eliminate unused flows but also help optimize the flows used the most to be as smooth as possible. Yonyx makes it so agents can rely less on following a knowledge base and more on just having the next step to resolving an issue.
Joshua
OneSupport
I am an Academic advisor. I love how easy it is for us to access the necessary scripting we need. I haven’t been using it for long, but it is pretty good. If you have no idea what to say to the customer, Yonyx provides it based on the scenario. That helps a ton!
Kissara
Achieve Test Prep