Generate Response Nodes with AI Assist

When creating interactive decision trees using the Yonyx Platform, Authors may sometimes struggle to anticipate all potential response nodes that should follow a guidance step. To address this challenge, Yonyx Map View offers an AI Assist feature that aids Authors in generating response nodes for a guidance step. This is achieved by analyzing the content of the “Body” and “Follow-on question” sections of the decision tree guidance step. To use Yonyx AI Assist for generating response nodes, follow the steps outlined below:

1: Click on the guidance step and choose “Extract from body” as shown from the drop-down.

Choose Extract from body

2: A pop-up window shows all generated response nodes for the selected guidance step within the decision tree. Author can choose to

  • Remove some of the responses by clicking on the – sign
  • Add additional responses by clicking on the + sign
  • Edit a response
  • Change the order in which the response appear by dragging the said response node up or down
Yonyx AI Assist can generate decision tree branches based on the content of the body and follow-on question sections of the guidance step.

3. When satisfied, Author can click on “Add Responses” button to add all generated response nodes in Map View.

Authors can also use AI Assist to generate a call script within a guidance step of Yonyx interactive decision tree. Numerous instances of decision tree applications within various industries, such as Manufactured Goods, Engineering, Insurance, Mortgage, Tort Law, and Education, are available for the Yonyx Platform. Customers have the flexibility to employ Yonyx interactive decision trees either independently or integrated within Dialers or CRM systems like Salesforce, Zendesk, or ZOHO.

Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree