Category: Updates

  • Yonyx Chrome Extension

    Yonyx Chrome Extension

    Yonyx Chrome Extension enables internal users to access interactive decision trees from an adjustable side panel, thus enabling a split screen view. With the Yonyx Chrome Extension, agents have the capability to navigate through Yonyx guides interactively, step by step, within a side panel. Meanwhile, the main panel can display multiple applications, each in its…

  • Decision Tree Maker

    What is a decision tree maker? A decision tree maker is a software tool that helps authors make a decision tree for visualizing customer interactions as interconnected pathways of branching nodes. Each node can incorporate embedded call scripts, images, videos, or customizable forms. These decision trees assist call center agents in adhering to step-by-step processes…

  • Google Sheets Integration with Decision Trees

    Google Sheets Integration with Decision Trees

    Interactive decision trees are used to create cold calling scripts that guide call center agents. Authors use decision tree maker tools to create step by step instructions for call center agents to follow. The integration of Google Sheets with decision trees helps with personalizing call scripts at each step and recording important data collected during…

  • Lines of Business in Yonyx

    Lines of Business in Yonyx

    A Yonyx Customer is assigned a distinct subdomain, such as https://customer.yonyx.com/. Every decision tree created by any Author has a URL that begins with this specific subdomain. Each customer subdomain can have multiple lines of business (LOBs) and is setup with two LOBs to begin with. These two LOBs are called “Self Service” and “Customer…

  • Search across a Decision Tree

    Authors create decision trees for customer self service, cold calling scripts for sales teams, or for troubleshooting guides for call center automation using the Yonyx platform. As the business processes get more complex, authors want to be able to search across a decision tree to efficiently manage and update the decision tree. By using a search feature with flexible criteria,…

  • Adding Yes No Buttons to a Decision Tree

    Yonyx helps automate call center tasks by streamlining business processes through interactive decision tree solutions. Subject matter experts use Yonyx Platform to create decision trees. Yes No Buttons, help agents choose the correct pathway for technical troubleshooting, customer service, or inside sales processes. Each Yonyx interactive Decision Tree is a series of interconnected “Guidance Steps”…

  • How to locate placeholders in a form within a Decision Tree.

    Yonyx Authors can design interactive decision trees with forms (Yonyx Commands) embedded within guidance step nodes. Yonyx Commands can be customized to include various data capture elements in a form, like: Each data capture field listed above, in a form, is linked to a Yonyx Placeholder that stores the entered value. Authors often need to…

  • Expand Dynamic Call Script

    Every Yonyx interactive decision tree (also known as a Dynamic Call Script or a Yonyx Guide) consists of a network of guidance steps (referred to as “steps”) and user responses (referred to as “responses”). Each guidance step and its following user responses are together called a guidance family. When an Author starts editing a Yonyx…

  • Insert Step between a Response and Step

    Each interactive decision tree is an interconnection of guidance steps (step for short) and user responses (response for short). Yonyx platform provides a single click button for an Author to insert a step in an existing pathway. Each step may have multiple responses following it, while each response should connect to one guidance step. The…

  • Generate Response Nodes with AI Assist

    When creating interactive decision trees using the Yonyx Platform, Authors may sometimes struggle to anticipate all potential response nodes that should follow a guidance step. To address this challenge, Yonyx Map View offers an AI Assist feature that aids Authors in generating response nodes for a guidance step. This is achieved by analyzing the content…