Category: Updates
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Customer Self-Service Guides with Internal Pathways
Imagine you’ve created a troubleshooting guide for customer self-service, but you only want customers to see a limited portion of its decision tree nodes. If they can’t resolve their issue using this visible portion, they should escalate issue for further assistance. However, when an Internal User (Agent, Author, or Admin) accesses the same guide, they…
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Enhance User Experience with Address Autocomplete
By predicting and suggesting addresses as users type, the address autocomplete feature minimizes the effort and time required for form completion, reducing input errors and improvoing overall accuracy. This is particularly vital in e-commerce, logistics, insurance, and any industry that relies on capturing the precise address data while going through a dynamic call script. Address…
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Cloning Embedded Forms
Yonyx Commands are embedded forms containing various data capture elements, which can be embedded within individual guidance steps of an interactive decision tree. Some of these Yonyx commands can be quite elaborate and consist of multiple form elements. See an example below: The Yonyx Command above is a form that an agent can fill out to…
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Yonyx Chrome Extension
Yonyx Chrome Extension enables internal users to access interactive decision trees from an adjustable side panel, thus enabling a split screen view. With the Yonyx Chrome Extension, agents have the capability to navigate through Yonyx guides interactively, step by step, within a side panel. Meanwhile, the main panel can display multiple applications, each in its…
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Decision Tree Maker
What is a decision tree maker? A decision tree maker is a software tool that helps authors make a decision tree for visualizing customer interactions as interconnected pathways of branching nodes. Each node can incorporate embedded call scripts, images, videos, or customizable forms. These decision trees assist call center agents in adhering to step-by-step processes…
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Google Sheets Integration with Decision Trees
Interactive decision trees are used to create cold calling scripts that guide call center agents. Authors use decision tree maker tools to create step by step instructions for call center agents to follow. The integration of Google Sheets with decision trees helps with personalizing call scripts at each step and recording important data collected during…
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Lines of Business in Yonyx
A Yonyx Customer is assigned a distinct subdomain, such as https://customer.yonyx.com/. Every decision tree created by any Author has a URL that begins with this specific subdomain. Each customer subdomain can have multiple lines of business (LOBs) and is setup with two LOBs to begin with. These two LOBs are called “Self Service” and “Customer…
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Search across a Decision Tree
Authors create decision trees for customer self service, cold calling scripts for sales teams, or for troubleshooting guides for call center automation using the Yonyx platform. As the business processes get more complex, authors want to be able to search across a decision tree to efficiently manage and update the decision tree. By using a search feature with flexible criteria,…
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Adding Yes No Buttons to a Decision Tree
Yonyx helps automate call center tasks by streamlining business processes through interactive decision tree solutions. Subject matter experts use Yonyx Platform to create decision trees. Yes No Buttons, help agents choose the correct pathway for technical troubleshooting, customer service, or inside sales processes. Each Yonyx interactive Decision Tree is a series of interconnected “Guidance Steps”…
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How to locate placeholders in a form within a Decision Tree.
Yonyx Authors can design interactive decision trees with forms (Yonyx Commands) embedded within guidance step nodes. Yonyx Commands can be customized to include various data capture elements in a form, like: Each data capture field listed above, in a form, is linked to a Yonyx Placeholder that stores the entered value. Authors often need to…
