Yonyx Posts

“If you get the culture right, most of the other stuff will take care of itself.” – Tony Hsieh This quote also means that furthering the cause of customer service and customer satisfaction can also be done through a company’s culture. In fact the culture of the company has proved to be one of the…

“In this age of the customer, the only sustainable competitive advantage is knowledge and engagement with customers.” – Forrester Companies that appreciate the power of customer retention know it to be the most cost effective and lucrative policy and one that is extremely crucial in today’s cut-throat business scenario. It is a known fact that…

“For every customer who bothers to complain, 26 other customers remain silent.” – Research The statistics and research do not lie – most customers will not bother to complain. Why should they when there are so many options in the market today? Silent customers are however, the kind you do not want your business to…

“The secret of success is consistency of purpose”. – Benjamin Disraeli Does your company have surges in its customer service after a long bad phase? The truth is you would soon start losing customers since customers expect not only high quality but also maintainable customer service. It must be top-notch on a sustainable basis if…

“We all need people who will give us feedback. That’s how we improve”. – Bill Gates Get your customers to stick with you and speak well of you by introducing on a regular basis strategies to gain more feedback from customers. It is vital not just to solicit feedback but also listen and implement these…

“Ask your customers to be part of the solution, and don’t view them as part of the problem”. – Alan Weiss As the market changes, customers get busier and competition becomes more fierce time available seems to be getting lesser. Harried and on the go customers are therefore veering to the direction of finding solutions…

The holiday season is a time for joy and celebration. It also means that customers are now more likely to be actively spending time buying new things and engaging in frenzied shopping. It is also a time when companies announce deals, launches and such events that will have customers lining up. They are also searching…

“What’s dangerous is not to evolve”. – Jeff Bezos In this age where customer is everything to a business, the future of customer service is evolution. How can companies not evolve – customers know a lot more and expect even more than they have ever. Predicting what the future of customer service will be a…

“Failure is simply the opportunity to begin again, this time more intelligently”. – Henry Ford In an ever changing and rapidly growing business environment, customer service is getting tougher by the day. Products and offerings are similar and to make matters even more complicated there is a surge of new breed start-ups that are hitting…

“If you work just for money, you’ll never make it, but if you love what you’re doing and you always put the customer first, success will be yours.” – Ray Kroc Customers are tough. There is no escaping this fact and as a business you know that revolving your strategies around the old maxim –…