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Tips that can help you improve first call resolution
Call resolution is seen to be the most frustrating duty in a call center. This can largely be blamed on the fact that it has to balance customer satisfaction and at the same time handle call resolution. Balancing these two is a challenge but here are ways to improve first call resolution in your business.…
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Guide to improve call center agent productivity
Call centers are very important parts in any organization. This is in terms of providing quality customer experience to steer growth in the organization. But most of the time this is not realized due to the agents involved. Here are ways to improve call center agent productivity. Yonyx enables organizations to create decision tree driven…
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Smart ways to improve consistency in call center agents
Call centers can be the most frustrating place to work and you can ask any call center agent about it. With all the pressure they have to content with consistency would be hard to come by. But here are ways to promote consistency in call center agents. Yonyx enables organizations to create decision tree driven interactive…
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How to Write the Best knowledge base for Your Website
Writing a knowledge base article is something challenging. This is made so by the many expectations you are required to balance. For many writers being concise, factual and engaging to their audience is something that eludes them. This will no longer be the case if you put these factors into consideration. Yonyx enables organizations to…
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How to Write Killer Help Desk Knowledge Base Articles
Writing articles that cover help desk knowledge base is tricky. Any helpdesk agent can attest to the same. Not that it is hard, but the kind of information they have to pass and how is the challenge considering the expectations. Here are ways that will guide you create Help Desk Knowledge Base articles customers love. Yonyx…
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How to Improve Your Technical Support Agent Sanity
Theirs is not a simple job as we may all see, but a frustrating and difficulty one. It is only a miracle that they maintain their sanity after all the struggles with difficult customers. Despite having to deal with this frustration they still have to deliver. Here are ways to improve support agent sanity. Yonyx…
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Best Practices for Writing Help Desk Knowledge Base Articles
The writing of help desk knowledge base articles is something that needs to be done right. This is by fact considering the weight this department holds in any organization. For best articles it is prudent to consider the following practices. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related…
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Understanding the Usefulness of an Interactive User Guide
A call center company is not going to be successful if it doesn’t embrace newer technology as the industry demands. One technology that every business must adapt is the implementation of an interactive user guide. It is specifically helpful in call center industries because of the following things – Reduction of Average Handle Time (AHT)…
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How To Enhance Your Overall Customer Satisfaction Score
The world of business is a tricky one. This is because you don’t hold the power but your customers are the ones in charge. It is you working for them in order to be scored you yet you own the business. Here are simple ways to get a better customer satisfaction score without breaking a…
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Improving Consistency Among Call Center Agents
For a call center to be termed consistent there are things that need to be done. Mostly it has to happen towards the people who handle these places. To improve consistency of call center agents you need to do the following. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to…
