-
What Customers want – Convenience and Choices
“Wonder what customers really want? Ask. Don’t Tell” – Lisa Stone Is not the basis and very premise of customer service to know what customers want? However, in order to know what customers want a company must be willing to consistently ask them and implement their suggestions. For the most part, it would seem that…
-
Quintessential Etiquette towards Customers
Photo by fauxels “Kindness and courtesy are at the root of a positive customer service experience.” – Shep Hyken You cannot deny the importance of etiquette in our everyday lives. In a business scenario, a lack of etiquette towards customers can break your company. The very premise of customer service is to treat customers with…
-
Achieving Quality Customer Service
“Quality in a service or product is not what you put into it. It is what the customer gets out of it.” – Peter Drucker Quality customer service, as rightly pointed out in the quote, is that which customer’s see value in. Companies that provide such service see phenomenal growth and a rise in their…
-
Communication Strategies for Customer Service
“The effectiveness of communication is not defined by the communication, but by the response”. – Milton Erickson Customers – anyone in any industry and in any job profile would find themselves communicating with customers. The key to success and progression, then, would be the ability to communicate effectively with them. Companies that weave communication strategies…
-
Effects of Unethical Behavior on Business
Photo by Jopwell Are you looking for the effects of unethical behavior on business? We’ll be looking at some of them in this guide. So, let’s find out more. “Leadership that allows for mediocrity to first exist and then remain, rather than demand the highest level of conduct within a department, can create a climate ripe…
-
Roadblocks to Customer Service
“When customers see limits as roadblocks to great customer experience, you risk losing them and all those they tell in person and on social media” – Kate Nasser Driving business is the responsibility of each person in a company – which implies that this key function belongs also to the customer service staff. Customer service…
-
Customer Service Representatives Must Have Qualities
“Make the customers’ problem your problem. By solving their problems and needs, you create a partnership.”- Shep Hyken The quote sums up what quality, customer service representatives should have. It is all about making customers a priority – and every company must focus on that. By mastering some skills, the customer service representatives would be…
-
Building a Competitive Advantage
“If you don’t have a competitive advantage, don’t compete.” – Jack Welch The quote from Jack Welch sums up accurately how important it is for a company to have a competitive advantage – without it there would be no point in trying to sustain the business. This statement comes from some who was at the…
-
Keeping your Customers for Good
“The true business of every company is to make and keep customers.” – Peter Drucker Many companies fail because they either do not know how or are not well equipped to keep their customers for good. Keeping your customers for good has huge benefits – to start with it is cheaper – research reveals that…
-
Motivating Customers to Buy Repeatedly
“Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them”. – Kevin Stirtz Every company would have a goal but simply having one will not help a company to realize it. There must be a level of commitment and passion…
