-
Customer Service in Luxury Businesses
“In the luxury business, you have to build on heritage,” – Bernard Arnault The quote above sets the tone for customer service in the business of selling luxury. Customer services in such industries must be handled by experienced, seasoned professionals. Such services have the power to sustain luxury businesses over the years and take the…
-
Ways to Handle Customer Service Challenges
Consistency doesn’t mean you never have a problem. It means your customers can count on you if there ever is a problem – Shep Hyken Your relationship with a customer does not end when you make a sale; far from it. The sort of customer service you offer after that sale is what will determine…
-
Importance of a Standard Operating Procedure in Customer Service
In the not-so-little mind of your customer, consistency is absolutely essential in delivering a world-class customer experience – John H Fleming Consistency is the key to building good relationships with customers. Customer service consists of pre-transaction elements, transaction elements and post transaction elements. When companies create a standard operating procedure for each of those phases…
-
Importance of a Positive Attitude in Customer Service
Image by Waewkidja on Freepik What is a Positive Attitude in Customer Service? A positive attitude in customer service is simply about remaining calm during interactions, making every effort to build robust relationships with customers, and ensuring that customers view the company as authentic through their demeanour. “Customer Service is not a department. It is…
-
Increasing Customer Click Through on Emails
Make it simple. Make it memorable. Make it inviting to look at. Make it fun to read – Leo Burnett In today’s world, when online marketing is all about leveraging social media, email marketing has become rather old hat. Increasing customer click through is not something too many people talk about these days. According to…
-
Reasons Customers May Damage Company Reputation
“The reputation of a thousand years may be undermined by the conduct of one hour” – Japanese Proverb Every company would have customers, and would be selling those customers goods or services. The customers expect that companies deal with them efficiently, remain courteous, treat them as important, and offer speedy recovery when things go wrong.…
-
Reasons Customers Complain about Brands
Photo by Moose Photos “Your brand is what other people say about you when you’re not in the room”. – Jeff Bezos, CEO, Chairman, and Founder, of Amazon A brand is more than just a name, symbol, or design that sets you or your product apart from others. The process of branding is a lot more…
-
Successful Negotiation with Customers
“The best move you can make in negotiation is to think of an incentive the other person hasn’t even thought of – and then meet it” – Eli Broad In today’s world, the skill of successful negotiation is one that anyone must have. In fact, it is one of the top skills for job candidates…
-
Adapting Language and Tone for Customer Communication
“Always strive to understand your customers’ likely emotional state.” Adapt your word choice and tone accordingly” – Jay Ivey Among the top ways to building sound relationships with customers is effective communication and this is possible when a company is able to tailor its messages to suit the target audience. It is imperative for a…
-
Increase Sales through Existing Customers
“The essence of selling is figuring out how what you’re offering will help customers accomplish their objectives–not your objective, their objectives. Anything else is pointless and self-serving.” – How One Entrepreneur Learned to Sell Building and sustaining a successful business is not easy in today’s competitive marketplace. The key to keeping a strong business is…
