Yonyx Posts

“Bringing a problem to resolution and closure through continued discussion and compromise is an honourable act as it shows respect for the needs of both partners.” – Lynne Namka We have discussed at length the damage that conflicts do and also the criticality of the resolution of conflicts is. Conflicts are inevitable at the workplace…

“There are so many uses — conversational marketing, reaching influencers — that PR is able to participate in conversations and answer questions, be a support system for clients and companies, as well as empowering customers and power users to be a de facto resource for your company, a champion for your products.” – Jeremy Pepper…

“Either write something worth reading or do something worth writing.” – Benjamin Franklin We have earlier discussed how vital content is for businesses and also that great content is amongst the essentials for fostering customer engagement. There are different kinds of content that businesses write or hire someone to write for them, and blogs have…

“To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.” – Tony Robbins Effective communication is the very basis of human life and so it flows naturally that it is an indispensable part of business…

“Desire is the key to motivation, but its determination and commitment to an unrelenting pursuit of your goal a commitment to excellence that will enable you to attain the success you seek.” – Mario Andretti Keeping in line with a happy workforce translating to great customer service and high quality products, we will look at…

“Profit is the most global aspect of a business, and it is cross-functional”. – Carlos Ghosn A company’s success is based on its performance, which is a factor of the kind of effort put in by its employees. It is a well-known fact that employee attrition or a poor quality workforce can prove to be…

“The more moral the people are in their business dealings, the less paperwork you need, the more handshakes you can have, the more the wheels of capitalism work better because there’s trust in the marketplace. Business ethics is not a joke. And, in fact, I think most businesses that I’ve dealt with encourage exactly that…

“Customer Service shouldn’t just be a department. It should be the entire company.” – Tony Hsieh We have been through many expositions on the critical nature of customer service. We have touched on the fact that customer service is important for all departments and should not be bracketed into one department. Companies are realizing the…

“There’s no magic formula for great company culture. The key is just to treat your staff how you would like to be treated”. – Sir Richard Branson Every company has some kind of a culture. It is the supposed norm by which certain behaviours and actions are considered acceptable or unacceptable. The ‘air’ or the…

“It takes maturity to respond, rather than react. Remember this when you feel upset with customers and co-workers alike. Exercise emotional maturity, self-control, kindness…and take the high road.” – Steve Dorfman Leaders in a company are probably the most closely watched and continually emulated people. Employees expect them to act and behave in a certain…