Yonyx Posts

“The simple act of saying ‘thank you’ is a demonstration of gratitude in response to an experience that was meaningful to a customer or citizen.” – Simon Mainwaring Customers are constantly providing companies and their representatives, opportunities to keep in touch, do business and work on the different types of feedback the give. Customers can…

“To have a successful team every player must want the same thing and dream the same dream.” – Luke John Daly News of shoddy customer service travels twice as fast and reaches many more people as compared to good or even great customer service. With access to so many platforms for discussion and spreading the…

“Customer experience is a catalyst of transformation. It directly impacts culture, strategy, structure and all parts of a business.” – Christine Crandell Ever walk around and not see hordes of people busy doing something on their smart mobile devices? Unlikely! Well customer-centric companies have therefore picked up on this and are constantly improvising and looking…

“The single most important thing is to make people happy. If you are making people happy, as a side effect, they will be happy to open up their wallets and pay you.”- Derek Sivers Service to customers is not the extension of a company’s job, it is the core function. Customers are the indispensable asset…

Customers become customers when they buy and their buying decisions are based mostly on changes in their emotional states. Companies can try to influence those mind states through information but must always keep these emotions in mind to be successful in accomplishing a sale. A customer could be approaching a buying decision purely to gain…

“Learning and innovation go hand in hand. The arrogance of success is to think that what you did yesterday will be sufficient for tomorrow”. – William Pollard It is unwise and regressive to rest on laurels and forget about trying to better things or create new things. Innovation and creation will be vital in moving…

“The dark side of social media is that, within seconds, anything can be blown out of proportion and taken out of context. And it’s very difficult not to get swept up in it all.” – Nicola Formichetti There is no doubt that social media is a powerful channel of communication and can sway the opinions…

“As important as what you do is the enthusiasm with which you do it.” – J J Goldwag The most obvious method to improve your company’s relationship with your customers is to improve customer service to a level of excellence. Irrespective of great products and exceptional staff, the customers will remember the interactions they have…

“Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!” – Tom Peters Customer service is tough. Smiling through the stress, dealing with the emotional and irrational outbursts of customers is tough. It’s tough for the customer service agents and it is also tough for…

“The Internet: transforming society and shaping the future through chat”. – Dave Barry Customers have to deal with customer service of the companies they do business with and these introductions often become the bane of their existence. Although companies offer many ways to contact them, each method not only had their own drawbacks but also…